Operations Specialist

Position duties and responsibilities:

• Review export and import documents for accuracy
• Prepare and present Letter of Credit Documents
• Dispatch import and export loads and cargo pick-ups, confirm cargo delivered to carrier or cosignee
• Track import and export shipments and advise customer of potential schedule changes if applicable for the client
• Prepare export documents, file AES and Bill of Lading Instructions, file AMS/ISF/ACI if applicable, process entries prior to vessel and customs cut-offs.
• Ensure timely distribution of transport documents and billing of freight
• Negotiate rates with carriers, utilize MAO rate management systems to quote via our service contracts and provide quotes to customers
• Problem solve with the Branch Manager when situations arise that can or do negatively effect our clients and their customers
• Communicate with all parties in a transaction in a clear, concise, professional manner
• Above all, provide outstanding, uncompromising customer service

Requirements

• Knowledge of US Customs Regulations regarding US Exports and basic knowledge of imports
• Country Requirements competence
• Letter of Credit knowledge and experience preferred
• Good transportation background, FCL, LCL, rating, routing, documentation
• Ability to work in a fast paced demanding environment
• Excellent verbal and written communication skills
• Export experience minimum 2+ years
• High school diploma, 2 or 4 year college degree beneficial