P2P Process & Service Delivery Specialist

Empower, Connect, Evolve, and Inspire - these are the values that drive us and make BMI a company where you can thrive and grow.

Join BMI Group and contribute to the ongoing evolution of our competence center, shaping the future with a diverse team in Vilnius!

Are you looking to move away from repetitive manual invoice processing and take true ownership of end-to-end P2P operations?

As a P2P Process & Service Delivery Specialist at our GBS hub in Vilnius, you will act as the operational bridge connecting local Markets, Procurement, Finance, Global Process Owners (GPO), and our external BPO service partner.

Your primary role will not be standard invoice processing. Instead, you will apply your solid Accounts Payable and ERP experience to monitor operational targets, investigate and resolve blocked invoices, use process analytics tools like Celonis to identify delays, communicate directly with stakeholders to fix issues, and support process automation initiatives.

What you will be responsible for:

• Overseeing daily processing quality and SLA compliance of our outsourced BPO team (invoicing, payments, and master data). Ensuring standard operating procedures are followed to maintain high first-time posting accuracy
• Performing root-cause analysis on AP ledger backlogs, blocked invoices, payment holds, and GR/IR friction
• Using Celonis analytics and SAP reporting to track operational metrics (touchless rate, cycle time, exception rates) and identify automation opportunities
• Acting as the key point of contact for resolving complex or high-impact invoice processing issues 
• Engaging with suppliers and internal stakeholders to manage escalations and ensure timely resolution
• Confidently presenting operational issues, explain root causes, and negotiate solutions directly with internal stakeholders (Finance, Procurement, IT, GPO) and external vendors
• Acting as an operational subject matter expert in small and company wide transformation projects

About you:

• Bachelor's degree in Business Administration, Finance, Accounting or a related field
• Demonstrable experience in managing end-to-end P2P operations (I2P, P2R, ledger management, GR/IR checks, purchasing logic) within a GBS, Shared Services, or corporate finance environment
• Practical expertise with ERP (SAP, S4 etc.)
• Understanding of invoice processing technologies, including OCR, e-invoicing platforms, and AP automation tools
• Proven track record in monitoring, analyzing, and reporting on operational metrics, identifying trends, and providing actionable insights to improve process quality and efficiency
• Proficiency in using accounting software and MS Excel for data analysis.
• Experience working collaboratively with various departments and teams to enhance end-to-end process performance
• Excellent verbal and written communication skills in English
• Experience supervising outsourced service providers and performance monitoring would be an advantage

What we offer:

Opportunity to contribute to an Evolving Business Services Centre: You'll have the chance to influence and contribute to the ongoing development of our established Business Services Centre.

Vibrant & Diverse Environment: Work in an international and talented team with plenty of opportunities to gain diverse experiences.

Professional Development & Qualifications: As an ever-changing organization, we offer various avenues for professional development and skill enhancement. You'll expand your expertise and grow within your role, and we provide comprehensive ACCA support to help you advance your professional qualifications.

Flexible Hybrid Model: Enjoy a balanced work week with our hybrid model, which includes one day of remote work each week. As well as flexible work hours.

Health & Well-being:

• Private health and accident insurance
• Access to free sports facilities in the office building

Convenient Perks:

• Lunch discounts at iLunch restaurant
• Access to the perks.lt discount program (exclusive deals and offers)
• New and modern office with free parking space

Salary & Employment Terms:

Salary: The gross monthly salary for this role is €2,900 – €3,700 gross, with the final offer reflecting your qualifications and experience.

Contract: 2-year fixed-term contract with potential for extension to a permanent role.

BMI Group is not just a world leader in the supply of total roofing systems. It is a place where people can reach their full potential.

We have operations all round the world, and a wide range of different job roles and opportunities to offer. With our global resources, local knowledge, and commitment to career development, we are geared to enable you to succeed.

A career with BMI Group is more than just a job. We help you to find work you enjoy, to use your skills, and support you to become the best you can be.

Working together we can achieve great things. Come and join us.