PACE Center Coordinator

Job Summary:

The PACE Center Coordinator – LPN supports the coordination of daily PACE center operations and clinical workflows to promote safe, efficient, and participant-centered care. This role serves as an on-site clinical support resource and works collaboratively with the RN Care Coordinator, providers, and interdisciplinary team (IDT) to communicate participant needs, coordinate services, and facilitate timely follow-through on care plans.

The Center Coordinator – LPN does not have direct supervisory responsibility and functions in a supportive and coordinating capacity. The role assists with daily center activities, participant flow, clinical information gathering, and communication between center and clinical teams.

Duties/Responsibilities:

• Coordinate daily center activities to support efficient participant flow and service delivery.
• Conduct routine rounds to identify participant safety, engagement, and environmental needs.
• Coordinate participant check-in and assist with maintaining established center processes.
• Help maintain a clean, safe, organized, and well-stocked center in collaboration with Central Supply.
• Receive and communicate participant concerns to the appropriate team member for follow-up.
• Serve as an on-site clinical support resource for participant needs.
• Gather and document participant symptoms, vital signs, and changes in condition.
• Communicate changes in participant condition to RN Care Coordinators and providers for assessment and direction.
• Escalate urgent or emergent concerns according to established protocols.
• Reinforce care plans, provider instructions, and follow-up needs as directed by the IDT.
• Assist with coordination of care transitions following hospital, emergency department, or skilled nursing stays.
• Coordinate home care scheduling needs and communicate changes in participant coverage.
• Collaborate with Home Care Coordinators regarding scheduling needs, gaps, call-outs, and participant-specific changes.
• Communicate schedule updates and service changes to appropriate staff.
• Assist with coordinating daily adjustments based on participant needs and staffing availability.
• Participate in IDT meetings and communicate relevant participant updates, risks, and needs.
• Coordinate communication among nursing, providers, therapy, social services, intake, and other members of the IDT.
• Support implementation and follow-through of participant care plans under the direction of clinical leadership.
• Serve as a communication link between center operations and clinical teams.
• Assist with onboarding, training, and competency activities as assigned.
• Provide support and coverage within the center during staffing shortages or changing participant needs.
• Support accurate, timely, and complete documentation in the electronic medical record.
• Assist with follow-through of provider orders and clinical recommendations as directed.
• Participate in chart reviews, audits, and quality checks as assigned.
• Support compliance with CMS, state, PACE, and organizational requirements.
• Maintain HIPAA compliance and participant confidentiality.
• Follow and reinforce established infection control, safety, and emergency preparedness procedures.
• Identify and communicate operational, clinical, safety, or participant concerns to the appropriate leadership or clinical team member.
• Participate in quality improvement activities and organizational initiatives.
• Participate in committees and other PACE-related activities as assigned.
• Perform additional duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent customer service skills.
• Excellent organizational skills and attention to detail.
• Exhibits caring attitude toward patients and families
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education, Licenses, Certifications and Experience:

• Current Licensed Practical Nurse license in good standing
• Current CPR Certification
• Minimum two years of clinical experience
• Experience in geriatric care, primary care, or PACE preferred

Physical Requirements:

• Lift up to 100# from 19” to 25”(Occasional)
• Stand(Constant)
• Walk up to .25 mile(Frequent)
• Sit(Occasional)
• Sustained Forward bending in standing(Occasional)
• Sustained squat(Occasional)
• Kneeling(Occasional)
• Push/Pull up to 75# of force at 36”(Frequent)
• Repetitive squat(Occasional)
• Full body range of motion(Constant)
• Grasp of various sizes and weights up to 50#(Constant)
• Front Carry – two handed carry of 25# up to 20 feet(Occasional)
• Balance(Continuous) In walking, standing, carrying, moving patients, and equipment, etc