Part-Time IT Help Desk Support - 24 hours per week

Who we are

At Software Improvement Group (SIG), we empower organisations to enhance their software quality through in-depth source code analysis and customised strategic advice. Our software assurance platform, Sigrid, combined with our expert IT consultants, allows our clients to take full control of their software environments. This ensures that their technology becomes a driver of success rather than a source of risk. With a strong market presence and ambitious growth plans for the coming years, we are looking for individuals who want to help us achieve these goals.

Where you come in

As a member of the IT Support team you will automate provisioning of Apple devices. Additionally, you will be on call with internal clients for direct support. Typically, your work will consist of:

• Documentation/automation
• Contributions to features and problem solving
• Employee satisfaction with IT Support
• The IT Support oversees computer systems for the business and offers support to the system users of SIG
• Overseeing user access to the network, manage Switches/Wifi/Routers
• On- and Off-boarding (setup) users, installing and maintaining Apple devices, on-premise user- and application support and instruction, helpdesk ticket assignment, management and monitoring
• Manage a fleet of Apple devices using technologies like Okta, SimpleMDM and Munki
• Improve security of the office automation

What's in it for you?

You will receive rigorous training in SIG propriety toolset and methodologies. We will help you achieve your goals through continuous professional development and regular career progression sessions.

Activities

• Gain SIG expertise and learn all about SIG offerings
• Share knowledge with your colleagues / coach them / act as a sparring partner
• Handle and process client ticket request, document client related or internal processes
• Contribute to automation of processes
• Manage user access to specific applications

Job Requirements

• MBO - HBO or equivalent formal training in Computer Science/Engineering
• 2+ years' work experience in an IT supporting technical field
• Excellent interpersonal skills
• Analytical and geared to problem solving
• Service mentality towards clients
• Experience with managing a fleet of Apple devices using technologies like SimpleMDM, Munki, AutoPkg, or Jamf is a plus 
• Excellent command of the English language, verbal & written