Partner Account Manager

Job Description: Account Manager responsible for developing and executing outreach and marketing strategies aligned with public utility goals. Increases program awareness and participation across residential customer segments, builds strong relationships with community stakeholders and partner agencies, and drives customer satisfaction and engagement.

Duties & Responsibilities

• Develop and execute outreach and marketing strategies to meet client KPIs and program goals.
• Coordinate promotions, events, and community outreach to increase program participation.
• Track and analyze performance metrics, identify gaps, and recommend improvements.
• Collaborate with marketing and internal teams on messaging, materials, and customer satisfaction initiatives.
• Build and maintain partnerships with community stakeholders and clients.
• Prospect and qualify program participants; conduct site eligibility audits.
• Manage lead tracking, weekly reporting, and client communications.
• Support management and cross-functional teams to meet company benchmarks.

Minimum Requirements

• Bachelor’s degree in Marketing, Communications, Business, or related field (or equivalent experience).
• Proven experience in outreach, marketing, and program promotion.
• Strong organizational, project management, and multitasking skills with ability to meet deadlines.
• Self-motivated, adaptable, and able to work independently or in cross-functional teams.
• Analytical and solution-oriented mindset with ability to anticipate and resolve challenges.
• Proficient in Microsoft Office, including intermediate Excel skills.
• Excellent written and verbal communication skills.
• Willingness and ability to travel as needed.

Preferred Qualifications

• 5+ years of experience in marketing, community outreach, communications, or related field.
• Supervisory or team leadership experience.
• Knowledge of the weatherization and energy efficiency industry.