Patient Service Representative (4535)

DUTIES/RESPONSIBILITIES:

• Patient registration
• collect current and overdue service charges, and printing receipt,
• secure a daily cash box,
• reconcile daily charges and receipts.
• Answer phones, taking and forwarding messages and scheduling appointments.
• Ability to mulitask and work in a fast paced environment
• Ability to verify patient insurance information
• Ability to use multi line phone system
• Ability to travel to other clinics to cover shifts as required
• Ability to operate office equipment (fax, printer, scanner)
• Agree to follow Waco Family Medicine polices and procedures as outlined in the employee handbook

OTHER DUTIES:

• Other duties as assigned by supervisor

PHYSICAL AND MENTAL REQUIREMENTS:

• Valid Driver’s license
• Visual and auditory accuracy
• Shift length - 8 hours
• Indoor setting –

• Frequent use of computer
• Long periods of sitting
• Frequent use of telephone
• Continuous repetitive grasping and manipulation of both hands
• Continuous conversational communication

• Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing
• Occasionally carrying, lifting, pushing and pulling of up to 25 lbs.
• Occasionally working in confined, noisy, dusty areas
• Regular use of personal transportation
• Understand/carry out simple/detailed, oral/written instructions with retention

• Read and interpret detailed specifications.

Qualifications

REPORTS TO: Patient Manager

EDUCATION & EXPERIENCE: High School Diploma or equivalent; Associate degree preferred. Healthcare experience preferred. At least one year’s customer service experience required.

SKILLS: Excellent written and verbal communication and customer service skills utilize (AIDET) communication model, experience using Microsoft Office (Excel, Word, PowerPoint), bilingual in English/Spanish preferred not required. Detail oriented and Patient focused