PBX Operator

Where You’ll Work

Mercy Medical Center Redding offers comprehensive health care to nearly 300,000 residents in a six-county region. It is one of only two Level II trauma centers, the only Level III Neonatal Intensive Care Unit (NICU) and the only Joint Commission-certified Advanced Thrombectomy-Capable Stroke Center north of Sacramento north of Sacramento. Mercy Medical Center Redding is a 266-bed regional medical center providing inpatient and outpatient services as well as specialized cardiovascular care, stroke care, orthopedics, neurological surgery, comprehensive cancer care, maternity care, and a robust robotic surgery program. In addition, the hospital’s network of care includes Mercy Home Health and Hospice and Dignity Health Connected Living.

One Community. One Mission. One California

Job Summary and Responsibilities

As a PBX Operator, you will be responsible for all operations related to the hospital's Communications and Security Systems.Daily, you will demonstrate behavior consistent with the Core Values, supporting our hospital's strategic plan and quality improvement initiatives. You will manage calls, operate the switchboard, respond to emergencies, and monitor security systems, ensuring seamless and secure communication.Success in this role requires exceptional communication, calm under pressure, a commitment to service excellence, and dedication to the hospital's mission and values.

• Answers all incoming calls to the switchboard within three rings
• Prioritizes calls to the Physician's Line by answering it first when more then one line is ringing
• Accurately registers patients and assembles admitting paperwork as required while constantly monitoring the switchboard and emergency alarms
• Completes Outpatient labs, Ambulance runs, Newborn Admits and Crossovers on daily basis while answering the switchboard and completing all paging in a prompt, courteous manner
• Understands and implements all aspects of emergency code paging policies and procedures, and notifies necessary personnel according to protocol in a fast, efficient manner
• Maintains and updates the switchboard computer database and maintains a current hospital directory for operator's use

Job Requirements

Required

• High School Diploma/GED
• Previous switchboard and hospital registration experience
• Must be able to converse effectively and to understand orders given under emergency conditions

Preferred

• Completion of course in Medical Terminology