PPS Administrator - Administrative Assistant

Description

• Build and foster strong relationships with our customer.
• Developing a good working relationship with all internal teams and team members.
• Monitor and maintain third party systems.
• Ensure constant improvements of the CRM and Field Service Platforms as it pertains to your customer base.
• Continually monitor and report the status of all open additional and emergency service orders to the customer.
• Monitor and develop best practices to maintain all required financial goals as set by the Department.
• Develop a team atmosphere with the other managers and staff.
• Work with our parts department to ensure that required parts are prioritized and ordered timely. Parts with long lead times are to be communicated to the scheduling department.
• Review PMA’s Scope and Targets with Manager to ensure proper pricing and execution.
• Plan, communicate and execute the after hours "on call" list for your market area.
• This position is responsible for payroll.

Requirements

• Minimum high school diploma required.
• Two year associates degree or equivalent, or five years of similar work experience is desirable.
• Minimum of two years of experience working in a scheduling capacity in a heavy-duty diesel or power generation repair business.
• Good recordkeeping skills are required.
• Most of our customers are required by law to maintain their equipment under a contractual service agreement. We are required to perform service and repairs to their equipment under these contracts. We are also required to provide our customers with accurate and detailed information about their equipment. Some of this information includes service records and oil sample results. The administrative assistant must possess the skills to be accurate and thorough.
• A concentration in Microsoft products is a requirement.
• Our business system operates on an AS/400 platform. Experience with AS/400 is a plus.
• Experience with certified payroll is a plus.
• Office management experience is a plus.