Process Associate, GBS Finance Operations (AR)

Responsible for assisting the team to ensure that operations and tasks run smoothly with no issues and billing are done accurately and effectively.

• Ensures accurate and completeness of customized statement billings to customers within the SLAs’

• Ensures timeliness and accuracy of accounting entries input to system

• Ensures no delay in cargo release by updating cheque number and amount in GFF system in an accurate and timely manner. Performs GFF cargo release in a timely manner by updating release order, cheque number and amount in GFF against HBL (House Bill) within 4 hours and a strict 2 hours for urgent case

• Monitors and responses to Freight Cashier and functional mailbox emails are promptly cleared daily

• Settles billing disputes in a timely manner to avoid collection being delayed

• Creates and completes credit memo, invoice voiding and invoice upload

• Performs voiding of invoices as and when receives request from origins/collectors/other stakeholders

• Responsible to extract necessary information from the systems and be able to deliver the information to the stakeholders upon their request

• Monitors and ensures emails are being replied within the same day and being resolved promptly

• Responsible to back up the fellow team member in their absence

• Responsible to back up the team leader in their absence especially on voiding and reporting

• Ensures Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are achieved

• Ensures issues not resolved are escalated to supervisor on a timely basis

• Trains new staff onboard on job task and to work with team leader to update the DPM on IFS, application and assists any ad hoc task whenever needed (as required)

• Candidate must possess at least a Diploma, Post Graduate Diploma, and Professional Degree in Business Administration/Business Management/Finance/Accountancy or equivalent.

• 0-1 year related experience in Finance and Accounts Payables

• Possesses strong analytical skills and accounting knowledge. Shipping / Logistics knowledge

• Can speak/write fluently in English

• Strong working knowledge of Excel, Access, Database querying

• Possesses strong communication and negotiation skills

• Ability to work under pressure and tight deadline

• Good attention to details & analytical mindset

• Flexibility to able to work night shift