Process Improvement & Re-engineering Consultant

Job Title:

Process Improvement & Re-engineering Consultant

Work Type:

Permanent

Location:

DLF Downtown, Sector 25A Phase 3, Block 4, Gurugram, IND

It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

YOUR NEW ROLE

We’re looking for a Lean/Six Sigma Expert for Process Re-engineering (Corporate & Institutional Banking). Experienced in global banking or financial services environments, with strong understanding of market dynamics across geographies, is preferred.

In this role, you will drive customer-centric process improvement initiatives by translating insights into clear process flows, requirements, and optimisation opportunities. You’ll play a key part in strengthening service design, enabling automation, and supporting change adoption through effective communication and structured delivery.

WHAT YOU WILL BRING

• Produce high‑quality process documentation and process maps, accurately capturing current  and future state processes to support standardisation, simplification, and informed decision‑making

• Support effective project delivery by maintaining plans, tracking milestones, risks, and dependencies, and providing timely, accurate status reporting across workstreams

• Enable change delivery by contributing to the development of change and communication artefacts that support stakeholder understanding and adoption of new ways of working

• Collaborate effectively with stakeholders across business, operations, and enablement teams to gather inputs, validate outputs, and ensure alignment to delivery objectives

• Apply delivery and governance discipline, ensuring artefacts, data, and reporting meet required standards and escalating issues, risks, or gaps as appropriate

What we are looking for:

• 15+ Experience with strong analytical and critical thinking skills to drive enterprise-level change programs that align with organizational goals, focusing on efficiency, scalability and value creation.

• Establish clear governance structures, monitor risks, and ensure effective change management and adoption across impacted teams.

• Excellent written and verbal communication skills with the ability to create high-quality documentation and presentations 

• Working Knowledge of Lean Six Sigma, Agile, Scrum Delivery approached and change management frameworks 

• Capability in digital, automation, and AI concepts, with the ability to support their application to process re-engineering

• Supporting complex change initiatives across operational environments and build strong relationships by working collaboratively & influence stakeholders.

• Adapt to a changing environment, present challenges with alternative solutions. Growth Mindset, comfortable with ambiguity and experimentation.​​

• Experience in Advanced Analysis & Problem Solving with demonstrable measurement technique

• Proven track record for delivery of complex change initiatives globally.

A diverse and inclusive workplace works better for everyone:

Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

More focus on you:

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities

Join NAB India:

This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities

To know more about us please click here

To know more about NAB Global Innovation Centres please click here

We’re on LinkedIn: NAB Innovation Centre India