Product Tech HS Lvl 1

Summary

The Furniture Repair Technician is responsible for varying levels of repair and restoration of furniture pieces. This
position identifies the level of repair needed and determines the type of tool, equipment and parts needed to
repair the piece. The pieces include items such as upholstery, casegoods, mattresses, etc. The Furniture Repair
Technician repairs the piece per standard operating procedures and company standards and once the repair
is complete, will disposition the piece accordingly.

Scope:

• Plant/Retail
• Locations: All Ashley Locations
• Staff: NoneExpense
• Budget: None
• Complexity:
  Makes non-routine choices within established precedent, considering objectives, under
  limited supervision; performs intermediate troubleshooting or analysis; problems require
  interpretation of data using generally prescribed procedures; frequent interaction to
  provide basic information and/or occasional interaction requiring detailed procedural
  explanations or technical responses.

Primary Job Functions

This section describes the primary /essential responsibilities that this job performs.
1. Identify repair needed and follow standard operating procedures to repair based upon the need.
2. Order replacement parts as needed.
3. Communicate any maintenance of tools, parts and hardware needed.
4. Ensure appropriate disposition of damaged product.
5. Contribute to improvement efforts within quality and performance measures as well as targeted levels.
6. Train other technicians on special and advanced repair techniques.
7. Demonstrate the Company’s Core and Growth Values in the performance of all job functions.

Job Title: FURNITURE REPAIR TECHNICIAN

This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and
responsibilities as the need arises. We are an Equal Employment Opportunity Employer.
Page 2 | 3
Ver. 1.9 | Rev. 04.15.16
EVAL: 04.15.16

Secondary Job Functions

This section describes the secondary responsibilities that this job performs.
1. Maintain reliable attendance.
2. Actively participate in departmental meetings, training and education. Assist with training other
employees and providing backup.
3. Complete other assignments and special projects as requested.

Job Qualifications

Education:  Ability to read and write, Required
Experience:  1 year experience in production assembly, touch up repair, or related area,
Required
Licenses or
Certifications  Company-issued PIV license, or ability to obtain within 60 days
Knowledge, Skills
and Abilities
 Excellent verbal and written communication skills
 Basic math skills
 Ability to provide customer service to meet or exceed customer expectations
 Thorough product line knowledge
 Knowledge of hand tool usage and repair supplies
 Demonstrated ability to set up and repair furniture
 Self-directed, reliable and punctual
 Strong attention to detail
 Excellent interpersonal skills
 Effective time management and organizational skills
 Work independently as well as in a team environment
 Document management system
 Analytical and problem solving skills
 Maintain confidentiality
 Working knowledge of Continuous Improvement
 Handle multiple projects simultaneously within established time constraints
 Proficient computer skills, including experience with Microsoft Office Suite,
internet
 Perform under strong demands in a fast-paced environment
 Work professionally with customers and co-workers to efficiently serve our
customers, treating both with enthusiasm and respect
 Display empathy, understanding and patience with employees and external
customers
 Respond professionally in situations with difficult vendor/customer issues or
inquiries
Schedule Expectations
1. Flexible and willing to work extended hours when necessary.
Job Competencies
1. Ethics and values
2. Integrity and trust
Job Title: FURNITURE REPAIR TECHNICIAN
This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and
responsibilities as the need arises. We are an Equal Employment Opportunity Employer.
Page 3 | 3
Ver. 1.9 | Rev. 04.15.16
EVAL: 04.15.16
Physical Effort and Work Environment
Reasonable accommodations will be made for individuals with disabilities. 0%-
24%
25%-
49%
50%-
74%
75%-
100%
Seeing: Must have close vision, distance vision, color vision, peripheral vision,
depth perception and ability to adjust focus.

Communication: Must be able to effectively communicate in order to perform
the requirements of the position. 
Sitting: Will remain in a seated position. 
Fingering/Grasping/Feeling: Must be able to perform repetitive tasks with both
hands to include keyboarding, handwriting and office equipment operation. 
Standing/Walking: Must be able to move about from one area of the
workplace to another. 
Climbing/Stooping/Bending/Kneeling/Reaching: Will bend, twist, squat, stoop,
kneel, crouch and reach at or above shoulder level.

Lifting: Must be able to lift and carry objects up to 100 lbs. 
Pulling/Pushing: Will transport loads of up to 1000 lbs. 
Work Environment: Predominately in distribution center/shop environment; not
substantially exposed to adverse conditions. 
Tools & Equipment Used
Tools and Equipment: Amount of Time
0%-24% 25%-49% 50%-74% 75%-100%
Computer 
Copier / Printer /
Scanner

Digital Camera 
Table Saw 
Various Hand Tools 
Various Power Tools 
Spray Booth 
Telephone 