Program Coordinator

Program Coordinator

Req number:

R8754

Employment type:

Full time

Worksite flexibility:

Onsite

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As a Program Coordinator, you will support executive decision making on complex procedural and policy matters related to statewide permit programming.

Job Description

We are seeking a Program Coordinator to support executive decision making on complex procedural and policy matters related to statewide permit programming. This is a full-time contract and is onsite.

 

This role develops and implements process improvements, supports permit software initiatives, investigates program issues, coordinates compliance efforts, and provides subject matter expertise regarding Temporary and Catering Permit requirements and applicable state regulations.

 

What You’ll Do

• Support executive decision making on complex matters of procedure and policy
• Recommend and implement process improvements for statewide permit programming
• Support agency development of permit software utilized in processing temporary permits
• Develop new methodologies and structures to improve agency operations
• Research and investigate program and procedural issues
• Explain agency policies and procedures to internal and external stakeholders
• Coordinate implementation of plans, policies, and procedures to ensure uniform compliance
• Investigate administrative issues arising within the agency
• Apply theories, principles, and practices of administrative management
• Administer permitting programs utilizing extensive knowledge of Temporary and Catering Permit requirements
• Apply working knowledge of state government administrative structure
• Process and dispose of temporary and event permits
• Coordinate enforcement efforts with district excise departments
• Intake and refer permit complaints
• Provide expert guidance and input regarding permitting requirements and procedures
• Exercise discretion in determining permit eligibility and disposition based on governing law and unique circumstances
• Coordinate participation of relevant stakeholders in applicant eligibility reviews and enforcement activities
• Assist in developing permitting procedures and resolving operational issues encountered by administrative staff
• Implement new requirements and processes resulting from changes in governing law
• Maintain the agency appointment scheduler and internal comment inbox
• Independently implement recommended improvements based on stakeholder feedback
• Provide exceptional customer service to agency personnel, partners, and the public

What You’ll Need

Required:

• Excellent critical and analytical thinking skills with the ability to identify solutions to complex regulatory and administrative issues
• Ability to transition quickly between diverse tasks and subject matter
• Strong organizational skills with the ability to prioritize work effectively in a fast paced environment
• Extensive knowledge of Indiana Code Title 7.1 and Indiana Administrative Rule 905
• Professional experience interpreting and applying statutory and regulatory requirements
• Experience collaborating with attorneys and law enforcement agencies to administer regulatory programs
• Ability to balance stakeholder needs while maintaining operational effectiveness
• Ability to manage difficult constituent inquiries professionally and effectively
• Excellent verbal and written communication skills
• Knowledge of administrative management principles and practices
• Ability to interpret and apply governing laws and regulations to diverse situations under tight deadlines

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

 

 

#DNP

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

 

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$17.54 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.