Program Manager - Business Banking Academy

Description

Duties and Responsibilities:  

• Owns the Branch Business Academy curriculum, learning journey, facilitator materials, participant resources, role-play activities, assessments, and certification tools  

• Keeps academy content current and relevant by incorporating changes to Huntington products, processes, policies, systems, sales practices, and strategic priorities  

• Uses participant, field, leadership, and partner feedback to continuously improve the program and strengthen learning outcomes  

• Maintains clear content governance, version control, and readiness standards for each academy cohort  

• Serves as the lead facilitator for Branch Business Academy sessions delivered throughout the Huntington footprint  

• Creates an engaging, inclusive, and application-focused learning environment using discussion, practice, role-play, case studies, and customer scenarios  

• Administers participant assessments and certification activities and documents development or remediation needs when appropriate  

• Conducts in-market visits with recent academy graduates to reinforce learning and support consistent application after certification  

• Participates in joint customer and prospect appointments with branch colleagues, providing practical coaching before and after the interaction  

• Observes customer-facing behaviors, business banking routines, opportunity identification, solution positioning, and partner engagement  

• Provides timely, objective, and actionable feedback to local leadership regarding observed colleague strengths, skill gaps, and coaching opportunities  

• Partners with branch and business banking leaders to reinforce expectations and sustain post-certification execution  

• Coordinates content reviews and subject matter expert participation to ensure accuracy, consistency, and relevance  

• Represents the voice of branch colleagues and customers when collaborating on academy enhancements and business banking initiatives  

• Performs other duties as assigned  

Basic Qualifications:  

• Bachelor's Degree  

• 7+ years of related experience  

  

Preferred Qualifications:  

• Branch leadership, business banking leadership, or frontline business development experience  

• Experience in learning and development, instructional design, sales training, or adult learning  

• Experience coaching customer-facing colleagues through observation and joint appointments  

• Experience managing a multi-market or enterprise-wide capability-building program  

• Professional certification in training, facilitation, coaching, instructional design, or project management  

• Demonstrated knowledge of business banking products, solutions, customer conversations, and relationship development  

• Experience facilitating training, workshops, meetings, or capability-development sessions  

• Strong presentation, communication, coaching, organization, and stakeholder-management skills  

• Ability to provide clear developmental feedback and influence partners and leaders without direct authority  

• Ability and willingness to travel frequently throughout the Huntington footprint  

 
 

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.