Program Support Officer - FLAS - Appendix D

Find Your Spot at Humber

At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance, we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.

To achieve our vision, we take finding and developing the right talent very seriously. We offer a collegial, collaborative, inclusive environment in which each individual is supported to grow and bring their best each day.

If you are excited by the prospect of contributing to our vision for learning, if you would like to be part of building a new model of polytechnic education, of ‘building brilliance’, in one of Canada’s preeminent higher education institutions, then here is your opportunity to join our dynamic team.

Job Details:

Position Title: Program Support Officer

Status: Appendix D

Hours: 37.5 hours per week

Faculty/Department: Faculty of Liberal Arts and Sciences

Campus/Location: North and Lakeshore (This is a hybrid position – the successful applicant must be comfortable working on campus at minimum four (4) days per week.)

Payband: G
Salary Range: $35.29 - $40.73
Starting Salary: $35.29; Progression through the payband is in accordance with the increments in the payband as outline in the Full-Time Support Staff Collective Agreement based on actual service in the payband.

About the Faculty of Liberal Arts and Sciences at Humber:

The Faculty of Liberal Arts and Sciences is proud to say that we are a part of every student’s experience at Humber, whether they are enrolled in one of our programs directly or through one of the five other Faculties at Humber. We offer courses in Critical Reading and Writing, Professional Communications, Mathematics, Social Sciences, Humanities, Science, and many other discipline areas that are at the core of a polytechnic education. Our faculty are dedicated to providing students with an opportunity to explore curriculum that will enhance their academic, personal, and professional life through a combined focus on an applied and liberal education. We are the education that students will take with them, no matter where the path may lead them.

About the Program Support Officer Role:

The incumbent will provide direct support to Academic Leadership in the Faculty of Liberal Arts & Sciences while providing a comprehensive range of support services to the students, professors, program coordinators (PCs), external stakeholders, in ther assigned cluster of programming. Responsibilities include but are not limited to: administrative, program, financial, human resources, student, marketing, and inter-departmental support. The incumbent also acts as a resource to students, professors, PCs, and administrators on the application of the College’s academic policies and procedures. It is expected that the incumbent, therefore, will continue to develop opportunities that directly impact the learning environment. The volume and diversity of students encountered enhances the customer service requirements of this role.

Duties and Responsibilities Include:

• Process curriculum changes, ensuring forms, ministry compliance and adherence to deadlines.

• Support Program Advisory Committees by coordinating logistics, maintaining membership records, preparing correspondence and tracking/taking minutes and agendas.

• Provide administration support for annual program review and renewal activities, including program mapping, course outlines, calendar reviews and Faculty guides.

• Collect and verify documentation such as scholarship and award nomination forms, signed SWFs, PEQAB materials and sample student work

• Support Academic Leadership with program events, including Open House, Information Nights and Orientation.

• Support Academic Leadership with program services, evaluations and departmental initiatives.

• Respond to stakeholder inquiries and collaborate with support across the Faculty.

• Analyze and improve service delivery and internal processes; implement process enhancements as directed.

• Participate in program and cross-college committees as required.

• Process and track facilities work orders to completion.

• Process purchases in accordance with Humber Finance policies and ensure compliance with purchasing procedures.

• Manage Banner Finance activities, including requisitions, purchase orders, receiving, transaction tracking and follow-up.

• Maintain and update ARPM spreadsheets for enrolment planning, staffing and reporting.

• Prepare, collect and process contracts for part-time employees (faculty, administrators, support staff, work-study).

• Process HR information updates, including payments, status changes, leaves, credential changes and ensure required documentation is collected per HR policies.

• Support onboarding processes and troubleshoot when required.