Project Manager, Market Research, Field Services

 

Field Services sits within Mintel’s Consulting team, delivering bespoke in-market research for clients through a global network of field associates and specialist partners. Our work includes product retrieval, quality assurance, in-store audits, mystery shopping and other ad hoc intelligence-gathering projects.  

We are looking for a practical, commercially aware Project Manager to take ownership of Field Services projects from initial scoping through to successful delivery. You will translate client requirements into clear project plans, coordinate internal and external stakeholders, manage budgets and risks, and ensure that every project meets agreed standards for quality, timing and margin.  

 This is a hands-on delivery role for someone who can run multiple projects at once, make sound decisions when circumstances change, and communicate clearly with clients, colleagues and field associates across different markets and time zones. 

 What you will be doing  

 End-to-end project delivery  

 

• Take ownership of assigned Field Services projects from scoping and set-up through fieldwork, quality assurance, client delivery and invoicing.  

• Build and maintain clear project plans covering milestones, deadlines, responsibilities, dependencies, quality checks and client deliverables.  

• Coordinate multiple concurrent projects, balancing ongoing programmes with fast-moving ad hoc requests.  

• Ensure project status, documentation and key decisions are accurate and up to date. 

 Client and stakeholder management  

 

• Act as the day-to-day project contact for clients and internal stakeholders, setting clear expectations and providing concise, timely progress updates.  

• Work closely with Commercial, Consulting, Finance, Operations and other Mintel teams to align scope, methodology, responsibilities and delivery.  

• Support proposal development by advising on feasibility, methodology, timing, resourcing, costs and delivery risks.  

• Contribute to strong client relationships by being responsive, solutions-focused and confident in guiding stakeholders towards realistic outcomes.  

 

 Field associate and supplier coordination  

 

• Plan and coordinate the field associate/ shopper network required for each project, including recruitment, briefing, training, scheduling and replacement where needed.  

• Write clear, concise instructions and ensure field associates understand project standards, deadlines and submission requirements.  

• Coordinate product purchasing, collection, packing, shipping and courier activity where required; recognising logistics, customs and product-handling risks.  

 

Data quality and reporting  

 

• Review and edit collected data, investigate discrepancies and ensure corrective action is completed before delivery.  

• Own project budgets and cost tracking, including field associate payments, supplier costs, expenses, invoicing inputs and margin monitoring.