QSSR-RCB-LOGISTICS & OPERATIONS LEAD

RWANDA CONVENTION BUREAU

JOB TITLE: LOGISTICS & OPERATIONS LEAD

POSITION DETAILS

1. ABOUT THE ROLE

Rwanda will host the International Congress and Convention Association (ICCA) Congress from 24 to 27 October 2027, welcoming more than 1,500 business events professionals from around the world.

Rwanda Convention Bureau (RCB) is recruiting a hands-on Logistics & Operations Lead to translate the Local Organising Committee’s operational strategy into detailed plans, coordinated schedules and effective on-site delivery.

The role covers venue operations, transport, accommodation, registration, supplier management and production.

The 12-month contract will run from the date of signature until one month after the Congress.

2. KEY RESPONSIBILITIES

2.1. Venue Operations

• Coordinate room allocations and the exhibition, registration, VIP, speaker and media areas with the Kigali Convention Centre.
  
• Manage supplier access, signage, delegate flow and backup plans for power, connectivity and audiovisual services.
  

2.2. Transport and Mobility

• Develop and manage plans for airport arrivals, delegate transfers and VIP movements in coordination with protocol and security teams.
  
• Maintain vehicle schedules, driver rosters, live monitoring and contingency arrangements.
  

2.3. Accommodation and Delegate Services

• Maintain the accommodation allocation tracker and coordinate with hotels.
  
• Support registration, accreditation, access control and queue management.
  

2.4. Suppliers and Production

• Maintain the supplier matrix, brief suppliers, monitor mobilisation, verify readiness and completed services, and escalate gaps to the Head of LOC.
  
• Coordinate catering logistics, audiovisual and production build and strike, branding, and signage installation.
  

2.5. Staffing and Readiness

• Prepare deployment rosters for staff, volunteers and help desks.
  
• Coordinate operational tests and rehearsals and track issues through to resolution.
  

2.6. On-Site Delivery and Close-Out

• Lead day-to-day logistics from the command centre, including readiness checks, daily debriefs, incident and decision logs, and escalation of cost implications.
  
• Oversee breakdown, inventory reconciliation and the final close-out report.
  

3. QUALIFICATIONS AND EXPERIENCE

3.1. Education and General Experience

Candidates must meet one of the following requirements:

• A Bachelor’s Degree in Event Management, Hospitality, Tourism, Logistics, Operations Management, Business Administration or a related field, with at least six (6) years of professional experience; or
  
• A Master’s Degree in one of these fields, with at least three (3) years of professional experience.
  

3.2. Relevant Operational Experience

At least three (3) years of experience in event logistics, conference operations or hospitality operations, including proven delivery experience for major conferences or congresses, preferably involving 1,000 or more participants.

3.3. Breadth of Experience

Demonstrated capability across several operational areas, such as venue operations, delegate transport, accommodation, accreditation, supplier management, production, delegate flow and live-event command centres.

3.4. Preferred Background

Experience with large international or government events is highly desirable. Knowledge of Rwanda’s hospitality and events supply chain is an advantage.

3.5. Certification and Languages

A professional certification in events, project management or MICE is an advantage.

Fluency in English is required. Proficiency in Kinyarwanda and/or French is an advantage.

4. SKILLS AND COMPETENCIES

4.1. Operational Planning and Coordination

Strong planning, organisational and coordination skills, with meticulous attention to detail and the ability to manage multiple interdependent workstreams.

4.2. Supplier and Stakeholder Management

Proven ability to manage suppliers and coordinate effectively with diverse stakeholders, supported by excellent communication and interpersonal skills.

4.3. Problem-Solving and Risk Management

Ability to make sound decisions under pressure, anticipate operational risks and develop practical contingency plans.

4.4. Technical and Analytical Skills

Advanced Excel proficiency, strong tracking and scheduling capabilities, budget awareness, and the ability to interpret venue floor plans and operational layouts.

4.5. Flexibility and Availability

Willingness and ability to work extended hours, including evenings and weekends, during peak operational periods and throughout the Congress as required.

Q-Sourcing Servtec is an equal opportunity employer.

Deadline: 25th October 2026. Only shortlisted candidates will be contacted. Solicitation will lead to disqualification.