Quality Assurance Officer - Sales Operations

Holiday Inn Club Vacations

Holiday Inn Club Vacations operates a Quality Assurance department within Sales Operations. The employees in this department, the Quality Assurance Officers (QAOs), provide specialized administrative support to the Sales departments. The primary function of the Quality Assurance Officer is to reduce the number of completed sales that result in rescission or default. In order to accomplish this broad objective, QAOs are required to undertake a variety of special assignments and tasks and to use their discretion to resolve purchasers’ issues, concerns, and questions.

Our QAOs play a critical role in the sales process by ensuring transactions are clear, compliant, and built for long-term customer success.

What You’ll Do:

• Review completed sales to ensure accuracy and compliance
• Support the Sales Team with specialized administrative oversight
• Address purchaser questions and resolve concerns with confidence
• Strengthen customer understanding and satisfaction after the sale
• Help reduce rescissions and future defaults by ensuring every buyer is fully informed

ESSENTIAL DUTIES AND TASKS:

• Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management and HCV owners.
• Confirms sales and verifies contracts for HICV sales.
• Handles walk-in cancellations and owner cancellation calls; rewrites sales and assist QAOs with mail out process in order to recover lost business.
• Assists QA management with training and improvement of new and existing employees.

QUALIFICATIONS:

• Must be process oriented with attention to detail
• Self-directed and independent with projects but works as a team player
• Excellent customer service skills
• Strong oral and written communication skills
• Strong work ethic and a high energy level
• Strong administrative, organization, and planning skills
• Nevada Timeshare License Required or obtained within 10 days of hire
• Notary Public Required or obtained within 30 days of hire