Receptionist

Receptionist

Job Description

Class/Group: Hourly/Non-Exempt, Group IV

Reports to: Chief Marketing Officer

Pay Range: $17.51-$19.78/hr

Supervises: N/A

Status: Winter Seasonal (Oct.-Apr.), Full-Time

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CENTRAL PURPOSE: To enrich the lives of our community by providing joy and freedom through exploration

CORE VALUES: Seek first to help - Dedicated to results - Optimism in action - Solution seekers

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RECEPTIONIST JOB SUMMARY:

The Receptionist at Mission Ridge Ski & Board Resort plays a crucial role in creating the first and lasting impression for all guests. Serving as the front-line representative, the Receptionist is responsible for providing exceptional customer service, managing inquiries through phone, email, and walk-in interactions, and offering administrative support across multiple departments. This position requires a warm, professional demeanor, strong organizational skills, and the ability to thrive in a dynamic, fast-paced environment. The ideal candidate is dependable, communicative, and able to work overtime, weekends, and holidays. In addition to guest-facing duties, this role is vital in supporting internal operations and fostering clear communication across departments.

Qualifications

ESSENTIAL JOB RESPONSIBILITIES/DUTIES/TASKS:

• Phone System Management: Answer a multi-line phone system, transfer or screen all incoming calls, take messages when necessary, and ensure timely delivery to the appropriate recipients.
• Email Response: Respond promptly and professionally to guest emails, addressing inquiries, requests, and concerns.
• Email System Oversight: Maintain the resort's email system by organizing communications and directing them appropriately.
• Guest Greeting: Greet guests with a friendly and positive attitude; answer general questions or direct them to the appropriate department.
• Office Supply Management: Track and manage inventory of office supplies and place orders as requested by all departments.
• Lost & Found: Maintain a current list of Lost and Found items and ensure proper return to guests.
• Claims Handling: Receive and document damaged item claims, and direct them to the Administration Department.
• Donations: Collect and process donation requests efficiently.
• Document Management: Generate correspondence, create form documents, and manage digital filing systems.
• Data Entry: Perform data entry tasks for multiple departments including Accounting, Marketing, Skier Services, Mountain Operations, Base Operations, and Administration.
• Mail Processing: Operate postage meter and handle bulk mailings for department managers or administration.
• Voicemail System: Maintain and train staff on the resort's voicemail system.
  Work Environment: Keep the administration area clean and organized.
• Departmental Support: Assist multiple departments with various administrative projects as needed.

SKILLS PREFERRED:

• Communication Skills: Excellent verbal and written communication skills for phone, email, and in-person guest interactions.
• Customer Service: Friendly and professional demeanor with a guest-focused mindset.
• Technical Proficiency: Extensive knowledge of MS Word, Excel, Access, and Outlook.
• Organization: Strong ability to manage multiple tasks, maintain digital filing systems, and track inventory.
• Administrative Experience: Competency in data entry, document creation, and office procedures.
• Adaptability: Ability to work efficiently in a busy, fast-paced environment and remain calm under pressure.
• Team Collaboration: Willingness to assist various departments and contribute to smooth internal operations.
• Dependability: Must be reliable and able to work overtime, weekends, and holidays as required.

EDUCATION/EXPERIENCE: