Receptionist

Description

The Receptionist is the first point of contact for clients, vendors, employees, and visitors, managing front desk operations, answering and directing phone calls, and providing general administrative and clerical support. This role requires maintaining a professional, approachable, and courteous demeanor, ensuring a positive impression of the company. The Receptionist plays a critical role in creating a positive impression of the company for clients, vendors, and visitors. As the face of the organization, the Receptionist is responsible for ensuring all inquiries are handled promptly and accurately. This position must work independently within established guidelines and contribute to maintaining a professional and efficient office environment.

Responsibilities

• Answer, screen, and direct incoming calls to the appropriate person or department following established procedures.
• Provide callers with information such as company address, directions, fax numbers, and website details.
• Greet and assist visitors, job applicants, vendors, and clients, directing them to the appropriate staff member or department.
• Assist with special projects as needed.
• Coordinate PTO with Partner team to ensure smooth daily operations and provide coverage during absences.
• Perform additional clerical tasks such as photocopying, and data entry.
• Handle multiple phone lines and direct inquiries to the correct resources, even when managing several requests simultaneously.
• Stay calm, organized, and professional in high-pressure situations, dealing with irate callers, multiple callers, and varied personalities.
• Work effectively as part of a team and independently, maintaining a structured schedule to ensure uninterrupted front desk coverage.

Qualifications

• High school diploma or equivalent; additional qualifications are a plus.
• Minimum of 1-2 years of experience in an office environment, preferably in a receptionist role.
• Experience using a multi-line phone system in a high call volume environment is highly desired.
• Strong organizational skills, multitasking ability, and attention to detail.
• Excellent verbal and written communication skills and a strong customer service orientation.
• Proficiency with Microsoft Office products (Outlook, Word, Excel) and familiarity with general office equipment.
• Ability to handle sensitive information with discretion and professionalism.