Reservation Associate

Job Description

• Handle incoming reservation inquiries promptly and professionally, ensuring complete and accurate information is recorded according to standard procedures
• Convert customer inquiries into confirmed bookings by providing exceptional service and addressing customer needs with empathy and efficiency
• Maintain and update corporate databases and reservation systems, ensuring all delegate bookings and customer records are current and accurate for future reference
• Respond to customer queries and resolve issues in a timely manner to maximize customer satisfaction and loyalty
• Collaborate with Sales, Marketing, and Front Office teams to optimize room occupancy rates and maximize revenue opportunities
• Perform daily reservation filing, correspondence, and administrative tasks with meticulous attention to detail
• Identify cost-effective resource utilization opportunities and communicate recommendations to the team
• Provide effective support to team members and internal/external representatives to ensure efficient service delivery
• Perform additional duties as assigned by the Reservations Manager or Team Leader to support organizational goals

Qualifications

• Bachelor's degree (Graduate) from a recognized institution
• Fresher or 1 year of experience in a reservation, hospitality, or customer service role
• Proficiency with reservation management systems, property management software (PMS), and booking platforms
• Strong written and verbal communication skills in English
• Excellent data entry and database management abilities with a keen eye for accuracy

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.