Reservation Associate

Job Description

 

• Handle incoming reservation inquiries promptly and professionally, converting customer inquiries into confirmed bookings by providing exceptional service and addressing customer needs with empathy and efficiency
• Maintain and update corporate databases and reservation systems, ensuring all delegate bookings, customer records, and correspondence are current and accurate
• Respond to customer queries and resolve issues in a timely manner to maximize customer satisfaction and loyalty
• Collaborate with Sales, Marketing, and Front Office teams to optimize room occupancy rates and maximize revenue opportunities
• Perform daily administrative tasks with meticulous attention to detail and support organizational goals as assigned

Qualifications

• Bachelor's degree in Hotel Management from a recognized institution
• Fresher or 1 year of experience in a reservation, hospitality.
• Proficiency with reservation management systems, property management software (PMS), and booking platforms
• Strong written and verbal communication skills in English with proficiency in Microsoft Office
• Excellent data entry and database management abilities with keen attention to accuracy
• Demonstrated ability to multitask, prioritize multiple requests, and meet deadlines consistently
• Strong interpersonal and collaborative skills with a customer-focused approach and genuine empathy
• Problem-solving mindset with analytical skills and the ability to make decisive decisions under pressure
• Resilience and adaptability to thrive in a fast-paced, dynamic work environment

 

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.