Retention Specialist

JOB SUMMARY: Deliver sales talks to describe products or services, in order to persuade 
potential customers to purchase a product or service or to make a donation.  

KEY RESPONSIBILITIES AND ACCOUNTABILITIES: 
• Handles outbound calls, emails, and chats within a specified time frame 
• Provide enthusiastic, courteous, and exceptional service to enhance customer 
satisfaction. 
• Develop good product knowledge and use it to resolve issues. 
• Effectively close sales 
• Maintains performance standards of the company 
• Maintain current product knowledge by using available resources post training 
• Adhere to stated policies and procedures of the Company. 
• Adhere to procedures relating to the proper use and care of equipment and 
materials for which the role has responsibility. 

EDUCATION AND EXPERIENCE: 
• Minimum 5 CXC passes including English A and Mathematics 
• A degree would be an asset 
• 1 year experience in telemarketing or face-to-face sales experience 
• Aptitude for multitasking (working with multiple interfaces) 

KEY COMPETENCIES: 
• Strong negotiation skills 
• Strong articulation and persuasive skills 
• Interpersonal skills 
• Communication skills - verbal and written 
• Listening skills 
• Problem analysis and problem-solving 
Client-Specific 
• Attention to detail and accuracy 
• Customer service and sales orientation 
• Adaptability 
• Initiative 
• An independent learner 
• Goal oriented 
• Ability to bridge to a sale by offering a product or service that could help the 
customer. 
• Ability to handle rejection and upset customers with professionalism