Security Supervisor

Security Supervisor

theWit Chicago

Reports to: Director of Security
Employment status: Full Time
FLSA classification: Non Exempt

theWit Chicago is seeking an experienced Security Supervisor to support daily security operations, coordinate with third-party security officers, and help maintain a safe, welcoming environment for guests, team members, and visitors.

Essential Duties and Responsibilities

• Coordinate daily security coverage and post assignments with the third-party security provider under the direction of the Director of Security.
• Monitor third-party officers’ adherence to established post orders, professional appearance standards, and hotel service expectations; report concerns to the Director of Security and the provider’s designated supervisor.
• Complete routine security checklists and site inspections, and promptly report hazards, deficiencies, staffing gaps, and emergency coverage needs.
• Conduct property patrols, monitor surveillance systems, and support access control in accordance with hotel procedures.
• Respond to guest disturbances and security incidents using professional communication and de-escalation techniques.
• Support emergency response and evacuation procedures, coordinating with hotel departments, emergency responders, and law enforcement as appropriate.
• Prepare accurate, timely incident reports and review officers’ reports for completeness and accuracy; communicate outstanding incidents and follow-up needs during shift handoffs.
• Assist with investigations as directed by the Director of Security, protect confidential information, and promptly escalate employee-related concerns to Security leadership and Human Resources.
• Maintain effective communication with hotel leadership, Human Resources, operating departments, and the third-party security provider.
• Document concerns involving third-party security officers and refer coaching, performance management, and disciplinary matters to the Director of Security and the provider’s designated supervisor.

Qualifications

• At least two years of security experience required; hospitality experience and prior supervisory experience preferred.
• Strong leadership, communication, problem-solving, and de-escalation skills.
• Knowledge of security procedures, incident reporting, coverage coordination, and emergency response.
• Ability to handle incidents and sensitive concerns professionally, maintain confidentiality, and work independently.
• Reliable, punctual, and professional, with strong attention to detail.
• Valid Illinois PERC Card required within 90 days of hire.

Physical Requirements

Ability to perform the essential duties of the position, with or without reasonable accommodation, including standing or walking for extended periods, occasionally lifting up to 25 pounds, and using computers and office equipment for extended periods.

Schedule

Full time. Open availability required, including mornings, evenings, overnight shifts, weekends, holidays, and special events as business needs require.

Compensation and Benefits

$26.00 per hour

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Offerings include:

• Medical Plans: Choice of three plans to meet your healthcare needs.
• Dental Plans: Two options for dental coverage.
• Vision Insurance: Coverage for routine eye care and eyewear.
• Paid Time Off (PTO): To support work-life balance.
• Accident, Hospital Indemnity, and Critical Illness Insurance.
• 401(k) Retirement Plan: Retirement savings with discretionary employer contributions, subject to plan terms.
• Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.
• Life and AD&D Insurance: Employer-provided coverage with additional voluntary options.
• Short-Term Disability (STD): Employer-provided coverage to support you during temporary disability.
• Voluntary Long-Term Disability (LTD): Additional protection for extended disability.
• Commuter Benefits: Save on transit and parking expenses.
• Pet Insurance: Coverage options for your pets.
• Hilton travel discounts and employee room rates worldwide.
• Career growth and training opportunities.
• Access to wellness programs and employee appreciation events.

Eligibility for certain benefits may vary depending on employment status and applicable plan terms. Detailed information, including plan summaries and enrollment instructions, will be provided during onboarding or upon request. Benefits are subject to applicable plan documents and may change in accordance with applicable law and company policies.

E Verify Participation

theWit Hotel participates in the U.S. Department of Homeland Security E-Verify program to confirm the employment eligibility of all newly hired employees.

Equal Employment Opportunity

theWit Hotel and ROOF on theWit are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other protected characteristic under applicable law.