Senior AI Support Platform Administrator

Job Summary:

Does working with cutting-edge AI technologies excite you? Are you passionate about helping others successfully leverage emerging tools? Do you enjoy solving complex problems, improving processes, and delivering exceptional customer support? Are you someone who thinks strategically while maintaining a strong service-oriented mindset? If so, the AI Platform Support Administrator role may be the perfect fit for you!

Our work helps faculty, staff, students, researchers, and administrative teams achieve better outcomes through the responsible use of AI technologies. As part of the AI and Research Computing team, you will play a critical role in supporting and advancing enterprise AI services across the University.

Ongoing AI Platform Support Includes:

• Provisioning and managing access to approved AI platforms and services.

• Providing front-line and hands-on support for AI tools including Microsoft Copilot, ChatGPT Edu, Gemini, and other approved enterprise AI solutions.

• Assisting users with onboarding, adoption, troubleshooting, and best practices.

• Responding to AI-related service requests and incidents through established support processes.

Additional Responsibilities Include:

• Troubleshooting technical issues related to AI platforms, integrations, data access, and user experience.

• Developing and maintaining standard operating procedures, knowledge base articles, and support documentation for AI services.

• Monitoring platform capabilities, feature releases, and roadmap developments to provide recommendations on new AI offerings and enhancements.

• Supporting AI access management processes, including license administration, security groups, permissions, and user provisioning.

• Assisting with AI governance and exception review processes by helping collect requirements and coordinate stakeholder reviews.

• Partnering with Information Security, Compliance, Legal, and Privacy teams to assess risks and support responsible AI adoption.

• Participating in vendor and stakeholder engagements to support platform operations, service improvements, and ongoing partnership management.

• Contributing to training, workshops, office hours, and user enablement activities that increase AI literacy and adoption across campus.

• Helping evaluate the security, compliance, and operational impacts of AI platform changes, new features, and integrations.

• Identifying opportunities to improve service delivery, automate support processes, and enhance the overall AI user experience.

What Success Looks Like:

• Users receive timely and effective support for enterprise AI tools.

• AI services are delivered securely, reliably, and in alignment with institutional policies.

• Faculty, staff, and researchers gain confidence in utilizing AI capabilities to improve productivity and accelerate innovation.

• Operational processes are documented, scalable, and continuously improved.

• The University maintains strong partnerships with AI vendors and technology stakeholders while advancing responsible AI adoption.

Work Location:

Hybrid – This position is eligible for a hybrid work environment. AMC ISS strives for a high-flex work environment, meaning although this role may predominately be executed effectively with a remote schedule, there may be instances where in-person meetings and/or activities are needed. There is no minimum or prescribed in-person requirement. The work schedule will be based around core working hours in Colorado Mountain Time.

Why Join Us:

Information Strategy and Services (ISS) partners across the campus to deliver information technology services that empower teaching, learning, research, and patient care. ISS is organized into four core functions: Technology & Infrastructure, Security & Compliance, Information & Data Enablement and Business Services. Together, we connect service and technology.

Our work is guided by six shared principles that connect our teams and shape how we serve our customers:

• Curiosity- Explore beyond one’s own experience and environment.

• Compassion- Demonstrates empathy, understanding, and respect for all people.

• Collaboration- Partner well beyond our space and build partnerships to achieve organizational results.

• Commitment- Dedication and engagement one has to their job, team, organization and university.

• Competence- Know our craft and be committed to continuous improvement and learning.

• Confidence- Be empowered and assured to represent our customers and their needs.

Active investment in our culture and our people is foundational in developing and delivering service excellence. ​To cultivate a people centric workplace, we do the following:

• Growth & Development: Our Workforce Development Program builds critical skills and supports career advancement.

• Empowered Managers: Leaders are trained in coaching and team effectiveness to drive success.

• Open Communication: Stay connected through monthly town halls and annual summits.

• Wellness Focus: We prioritize employee well-being with supportive wellness initiatives.

• Coaching Culture: Continuous learning and feedback are part of how we grow together.

• Flexible Work: We offer flexible arrangements whenever possible to support work-life balance.

Click here to find out more about ISS’s Culture

The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off – vacation, sick, and holidays and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 15/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage<