Senior Manager, Operations

Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Sales Manager working onsite in Tempe, AZ, US, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate managers to make sure they’re on track to meet goals and motivate their teams. You’ll work to find answers, resolve issues, provide feedback and know when to escalate to the next level of support while ensuring quality customer experience on every call. You’re instrumental in creating and maintaining a positive work environment.

We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You’ll

• Improve the key success metrics associated with goals. These include:

• Revenue Targets

• Customer Satisfaction Score

• Quality Goals

• Manage key client stakeholders

• Mentor managers to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects

• Bring your time management and organizational skills to help support managers on their multiple, complex, on‐going tasks and projects

What You Bring to the Role

• 3 years or more of call center, customer service industry or sales management experience

• Bachelor’s degree or equivalent

• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks

• You lead by example and collaborate with your team, management, and clients to contribute to the overall success of your client program

• Understanding, interpreting, and manipulating data for reporting