SENIOR MANAGER, PSI

Position: Senior Manager – PSI
• Department: Corporate & Public Sector Institutions
• Reports to: Head of Corporate & Public Sector Institutions
• Working relationship: Credit, Treasury, Trade Finance, Operations, Legal, Risk, Digital Financial
Services
• Location: Equity Bank Rwanda Plc Head Office
SENIOR MANAGER, PSI
Job Purpose
The Relationship Senior Manager – Public Sector Institutions is responsible for developing, managing, and
growing profitable relationships with government ministries, agencies, parastatals, local government
entities, and other public sector institutions. The role drives business growth through customer acquisition,
portfolio development, cross-selling of banking solutions, and effective management of customer
relationships while ensuring sound credit, operational, and regulatory risk management.
Key Responsibilities and Accountabilities
• Develop and maintain relationships with State-Owned Enterprises, Local Government, Non
Governmental Organisations, Faith-Based Institutions and other strategic Public Sector Institutions.
• Drive growth in deposits, transaction banking revenues, and wallet share from assigned public sector
institutions.
• Manage the end-to-end credit process, including origination, appraisal, structuring, approval follow
up, disbursement, monitoring, renewal, and recovery support.
• Identify and acquire new public sector customers and deepen existing relationships.
• Develop account plans and identify opportunities for lending, deposits, treasury, trade finance, cash
management, payments, and other banking solutions.
• Build and maintain strong relationships with key decision-makers and stakeholders within public
institutions.
• Prepare business proposals, credit applications, and financing recommendations for assigned
customers.
• Monitor customer accounts, facilities, portfolio performance, and credit risk exposure.
• Drive utilisation of approved facilities and other banking products and services.
• Drive and promote adoption and utilization of digital banking solutions including collections
platforms, payments solutions, internet banking, agency banking, and other electronic channels.
• Monitor government programmes, budgets, market developments, and emerging public sector
business opportunities.
• Coordinate with internal teams to ensure timely delivery of customer solutions and resolution of
service issues.
• Ensure customer documentation, KYC, credit conditions, and compliance requirements are
maintained.
• Prepare regular reports on portfolio performance, business pipeline, revenue, and customer
engagement activities.
• Represent the Bank in strategic engagements with public sector institutions and position Equity Bank
as the preferred financial partner for Public Sector entities.
KEY MEASURES OF SUCCESS
• Growth in CASA deposits from PSI customers.
• Growth in lending portfolio.
• Revenue and profitability targets.
• Number and value of new PSI relationships acquired.
• Cross-sell ratio.
• Portfolio quality (PAR/NPL levels).
• Customer satisfaction and retention metrics.
KEY SKILLS & ATTRIBUTES
• Strong relationship management and stakeholder engagement skills.
• Excellent communication, presentation, and interpersonal skills.
• Strong business development and sales orientation.
• Good understanding of corporate and institutional banking products.
• Strong financial analysis and credit assessment skills.
• Negotiation and influencing capabilities.
• Strategic and commercial thinking.
• Strong analytical, problem-solving, and decision-making skills.
• Understanding of public sector structures, processes, and governance.
• Customer-focused with a strong results orientation.
• Ability to manage multiple institutional relationships and priorities.
• High level of integrity, professionalism, and compliance awareness.

Position: Senior Manager – PSI
• Department: Corporate & Public Sector Institutions
• Reports to: Head of Corporate & Public Sector Institutions
• Working relationship: Credit, Treasury, Trade Finance, Operations, Legal, Risk, Digital Financial
Services
• Location: Equity Bank Rwanda Plc Head Office
SENIOR MANAGER, PSI
Job Purpose
The Relationship Senior Manager – Public Sector Institutions is responsible for developing, managing, and
growing profitable relationships with government ministries, agencies, parastatals, local government
entities, and other public sector institutions. The role drives business growth through customer acquisition,
portfolio development, cross-selling of banking solutions, and effective management of customer
relationships while ensuring sound credit, operational, and regulatory risk management.
Key Responsibilities and Accountabilities
• Develop and maintain relationships with State-Owned Enterprises, Local Government, Non
Governmental Organisations, Faith-Based Institutions and other strategic Public Sector Institutions.
• Drive growth in deposits, transaction banking revenues, and wallet share from assigned public sector
institutions.
• Manage the end-to-end credit process, including origination, appraisal, structuring, approval follow
up, disbursement, monitoring, renewal, and recovery support.
• Identify and acquire new public sector customers and deepen existing relationships.
• Develop account plans and identify opportunities for lending, deposits, treasury, trade finance, cash
management, payments, and other banking solutions.
• Build and maintain strong relationships with key decision-makers and stakeholders within public
institutions.
• Prepare business proposals, credit applications, and financing recommendations for assigned
customers.
• Monitor customer accounts, facilities, portfolio performance, and credit risk exposure.
• Drive utilisation of approved facilities and other banking products and services.
• Drive and promote adoption and utilization of digital banking solutions including collections
platforms, payments solutions, internet banking, agency banking, and other electronic channels.
• Monitor government programmes, budgets, market developments, and emerging public sector
business opportunities.
• Coordinate with internal teams to ensure timely delivery of customer solutions and resolution of
service issues.
• Ensure customer documentation, KYC, credit conditions, and compliance requirements are
maintained.
• Prepare regular reports on portfolio performance, business pipeline, revenue, and customer
engagement activities.
• Represent the Bank in strategic engagements with public sector institutions and position Equity Bank
as the preferred financial partner for Public Sector entities.
KEY MEASURES OF SUCCESS
• Growth in CASA deposits from PSI customers.
• Growth in lending portfolio.
• Revenue and profitability targets.
• Number and value of new PSI relationships acquired.
• Cross-sell ratio.
• Portfolio quality (PAR/NPL levels).
• Customer satisfaction and retention metrics.
KEY SKILLS & ATTRIBUTES
• Strong relationship management and stakeholder engagement skills.
• Excellent communication, presentation, and interpersonal skills.
• Strong business development and sales orientation.
• Good understanding of corporate and institutional banking products.
• Strong financial analysis and credit assessment skills.
• Negotiation and influencing capabilities.
• Strategic and commercial thinking.
• Strong analytical, problem-solving, and decision-making skills.
• Understanding of public sector structures, processes, and governance.
• Customer-focused with a strong results orientation.
• Ability to manage multiple institutional relationships and priorities.
• High level of integrity, professionalism, and compliance awareness.

Qualification, Experience, Skills, and Attributes • Bachelor’s degree in Finance, Economics, Business Administration, Accounting, Public Administration, Commerce, or a related field. • A postgraduate qualification or relevant professional certification is an added advantage. • 7–10 years of banking experience with at least 3–5 years in Corporate, Institutional, or Public-Sector Banking. • Demonstrated experience in managing institutional customers, business development, credit assessment, and portfolio management.

Qualification, Experience, Skills, and Attributes • Bachelor’s degree in Finance, Economics, Business Administration, Accounting, Public Administration, Commerce, or a related field. • A postgraduate qualification or relevant professional certification is an added advantage. • 7–10 years of banking experience with at least 3–5 years in Corporate, Institutional, or Public-Sector Banking. • Demonstrated experience in managing institutional customers, business development, credit assessment, and portfolio management.