Senior SRE Engineer

Company Overview:

Global Technology Services is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America, Philippines and the United States, contributing to cutting-edge developments in multiple industries.

Position Title: Senior SRE Engineer

Location: LATAM (Remoto)

What you will be doing:

We are seeking a Senior Oracle Transportation Management (OTM) Site Reliability Engineer with extensive experience supporting mission-critical enterprise applications and transportation platforms. This role combines deep Oracle OTM expertise with strong SRE, cloud, automation, observability, and production operations capabilities.

The ideal candidate has at least 10 years of overall IT/SRE experience, including 5+ years of hands-on Oracle Transportation Management experience across both on-premises and SaaS/cloud environments. This person will be responsible for maintaining platform reliability, troubleshooting complex production issues, improving observability, automating operational processes, and driving long-term reliability improvements.

Required Skills & Experience

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent professional experience.

• 10+ years of overall IT/SRE experience.

• Strong production troubleshooting and observability/APM experience, 

• 5+ years of exclusive, hands-on Oracle Transportation Management (OTM) experience.

• Demonstrated experience supporting OTM in both on-premises and SaaS/cloud environments.

• Strong knowledge of OTM architecture, configuration, integrations, interfaces, deployments, production support, and troubleshooting.

• Hands-on SRE experience across:

• Incident response

• Monitoring and observability

• Root cause analysis

• Performance tuning

• Automation

• Capacity planning

• Reliability engineering

• Strong scripting and automation skills with Python, Bash, Shell, or similar technologies.

• Strong troubleshooting knowledge across applications, infrastructure, networking, databases, APIs, and middleware.

• Experience with production incident, problem, and change management within ITIL/SRE environments.

• Ability to work effectively with distributed teams in a fast-paced production environment.

• Experience with OTM SaaS migrations, upgrades, releases, patching, and environment transitions.

Nice to Have:

• Experience supporting large-scale OTM implementations and mission-critical transportation or logistics platforms.

• Experience with GCP and cloud-native technologies.

• Knowledge of Docker, Kubernetes, or containerized environments.

• Experience supporting Java and .NET enterprise applications.

• Experience with Kafka, REST/SOAP APIs, enterprise integrations, databases, and distributed systems.

• Experience building automated health checks, operational dashboards, alerting, and self-healing capabilities.

• Strong understanding of performance engineering, scalability, high availability, disaster recovery, and business continuity.

• Demonstrated success identifying recurring operational problems and driving automation or permanent remediation.

• Experience working with complex enterprise integration ecosystems.

• Excellent attention to detail and ability to communicate effectively with both technical and business stakeholders

• Experience with Terraform, Ansible, Puppet, or comparable IaC/configuration-management tools.

Soft Skills

• Strong problem-solving and debugging skills