Sep'26: Customer Service - India Junior Analyst, Process
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Key details
- Location
- Gurugram, HR, India
- Work style
- Onsite
- Level
- Entry level
- Job type
- Full-time
- Experience
- 0–2 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 5d ago
Skills
quality control
About the role
I. Job Summary
To learn and perform basic level tasks / activities related to the process / business the employee is aligned with.
II. Essential Duties and Responsibilities
- Understands business fundamentals and standard operating procedures
- Follow designated training schedule, ensure successful certification at every defined level.
- Maintains professional and productive relations and communications with internal customers.
- Follows standard procedures and introduces all new procedures into daily routine.
- Meets or exceeds individual productivity requirements.
- Resolves problem invoices with the highest degree of urgency.
- Returns or resolves quality control issues in problem queues.
- Other duties may be assigned as needed by supervisor / manager.
III. Qualifications
A. Required Qualifications
- Bachelor's Degree Bachelor’s degree in any stream or any equivalent degree
B. Preferred Experience
- Experience 0-2 year of prior relevant experience.
IV. Benefits
WM India offers comprehensive healthcare, accidental insurance, medical and life coverage, voluntary parental insurance, optional NPS contributions, and statutory payment of gratuity benefits for eligible employees.
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