SERVER - Part-time Seasonal

POSITION OVERVIEW

The Server provides exceptional service to Members and guests in a professional and engaging manner, ensuring an outstanding dining experience throughout all meal periods. This position requires strong communication skills, attention to detail, and the ability to anticipate and exceed guest expectations while maintaining the Club’s service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Maintain a welcoming, professional, and friendly demeanor at all times; address Members by name and appropriate title.
• Uphold a “Members First” mentality in every interaction.
• Attend and participate in pre-shift meetings.
• Ensure all orders are accurate and confirmed with guests prior to entering them into the POS.
• Accurately input orders into the POS system and communicate special requests to the Back-of-House (BOH) team.
• Demonstrate in-depth menu knowledge, including ingredients, allergens, and preparation methods.
• Maintain understanding of meal pacing and timing to coordinate service flow.
• Exhibit basic cocktail, wine, and beverage knowledge, including proper wine service.
• Provide thoughtful recommendations to enhance the dining experience and utilize suggestive selling techniques appropriately.
• Prepare side stations and service items prior to the start of each shift; assist in setup and breakdown of dining areas.
• Maintain cleanliness and organization of assigned sections and side stations throughout the shift.
• Assist teammates and other departments as needed to ensure smooth operations.
• Proactively identify and address guest needs or potential service issues; escalate concerns promptly to management.
• Attend all required meetings and trainings.
• Leadership: Maintain a positive and professional attitude while promoting BIGHORN values and departmental objectives.
• Teamwork: Encourage cooperation, communication, and mutual support among team members.
• Safety: Comply with all established safe work practices and attend required safety training.
• Perform other related duties as assigned.

Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or GED required.
• Minimum of 12 months serving experience in a high-volume or fine-dining restaurant.

Required Technical / Other Skills and Abilities

• Strong communication and interpersonal skills.
• Knowledge of menu items, ingredients, and service standards.
• Ability to multitask and prioritize in a fast-paced environment.
• POS experience preferred.

Required Licenses/Certifications

• California Food Handler Card.
• RBS or equivalent Alcohol Awareness Training

PHYSICAL DEMANDS

The physical demands described on the attached “Physical Demands of Position” chart are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See attached “Physical Demands of the Position”.

CONFIDENTIAL INFORMATION

This position has limited access to confidential member information, such as names, preferences, and account details. All such information must be treated with discretion and confidentiality in accordance with Club policy.

COMPANY FUNDS

This position has limited access to company funds through the processing of member charges, use of the POS system, and handling of service transactions. Accuracy and compliance with established accounting and revenue-control procedures are required at all times.

Job Title:	Pour House Server	Date:	10/8/2025
How many hours are worked per day?	08 hours a day

When completing this form, look at the job from a typical/average workday perspective.

Percentage Time Designation
PHYSICAL ACTIVITY	Rarely <1%	Occasionally 1-33%	Frequently 34-66%	Continuously 67-100%
Stand	☐	☐	☐	☒
Walk	☐	☐	☐