Service Advisor
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Key details
- Location
- Melbourne, VIC, Australia
- Work style
- Onsite
- Level
- Mid level
- Job type
- Full-time
- Function
- Logistics & Transportation
- Focus area
- other
- Posted
- 4w ago
Skills
About the role
About us
You'll be excited to work in this role if...
- You love the satisfaction of giving a customer a straight, honest quote and the skill to explain why the work matters without ever feeling like a pushy salesperson.
- You want to earn commission on upsells, on top of your base pay
- You want ownership of a real commercial outcome - not just processing jobs, but shaping the revenue and reputation of a busy workshop.
About the role
As Service Advisor, you'll be the bridge between our customers and our workshop. You'll take on the jobs that need real judgement - assessing vehicles, building quotes, upselling where it's genuinely warranted, and seeing each job through to a smooth handover. It's a role where trust and commercial performance go hand in hand.
What you'll be doing
- Generating accurate, transparent quotes using our pricing schedule and agreed markup.
- Reviewing vehicle condition, mileage, and service history to identify and recommend additional work - balancing revenue with honesty.
- Keeping customers informed at every stage, from initial quote through to completion and payment.
- Issuing accurate invoices and processing payments, ensuring everything reflects what was agreed.
- Confirming work meets the agreed scope before vehicle release and making sure any safety recommendations are always evidence-based.
What you'll bring to Splend
- A background in a dealership, workshop, parts or similar customer-facing automotive role.
- Strong customer service and negotiation skills - you know how to have commercial conversations without burning trust.
- Comfort working across quoting, CRM, and invoicing systems.
- A solid working knowledge of vehicle servicing and common wear items.
- A sales style built on transparency, you'd never recommend work you couldn't justify.
Our benefits
💰 Commission: earn based on your performance
🎂 Day off for your Birthday!
🚘 Salary packaging with 15% employer contributions for Electric Vehicles
📖 Dedicated Learning & Development platform
💭 Employee Assistance Program
🎉 Socials: budget for team and company wide social initiatives
Our Process
-
Intro with our Talent team to understand your background, aspirations, and answer your questions.
-
Interview with the hiring manager to discuss your experience and how it aligns with this role.
-
Where it applies, we’ll ask you to complete a practical case study.
-
Final interview to discuss Splend’s long-term vision and to check any remaining questions.
Diversity & inclusion
At Splend, we value diversity and inclusion and consider it key to our success. We’re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
If this role sounds like you, but you're not quite sure if you meet every requirement, apply anyway. We're interested in the whole person - your attitude, your potential, and what you'd bring to the team - not just a checklist of credentials. We'd rather hear from you than have you talk yourself out of it.
When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
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