Service Desk Analyst

SunSource

Houston, TX, United States3w ago

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Key details

Location
Houston, TX, United States
Work style
Onsite
Level
Mid level
Experience
2–5 yrs
Function
Customer success & Support
Focus area
other
Posted
3w ago

Skills

active directoryauthenticationjiramicrosoft 365oktatroubleshootingvpn

About the role

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com

  • Hands on CURRENT 2 to 5 years of experience working in the Helpdesk, supporting large organizations (supporting 3,000 to 4,000 users) as a Level 1 with some level II experience with an associate degree or equivalent.
  • Steady Job History- (minimum 15 months experience with 1 employer)

Technical Skills

    Active Directory- Admin Experience is required
  • Adding new users/computers
  • Passwords
  • Deleting users from AD
  • New hire account set up and de-provisioning experience.
    • Office 365 Experience- Admin Experience is required
  • Working knowledge with Teams, One Drive and Share point
  • Should know how to assign the license and recapture licenses
  • Setting up new printers/peripherals
  • Installation/set up
  • Trouble shoot any issue.
    • Experience with Print Server
  • Setting up/troubleshoot Hardware
  • Experience with installing Software
    • Experience with 2 factor Authentication, preferably Okta
  • Setting up
  • Resetting Password
  • VPN/Wi-Fi
  • Setting up VPN/ Wi-Fi
  • Trouble shoot VPN/Wi-Fi issues
    • Experience with ServiceDesk, preferably Jira
  • Open/modify/close Service requests.

Soft Skills

    Multitasking

    • Work well under pressure.
    • Team player/ Work in a Team environment

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy

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