Service Manager (Mid-Atlantic Region)

Description

About Us

Established in 2001, MES is the nation’s largest provider of PPE, fire apparatus, uniforms, and services to first responders. With over 25 locations, MES is the most trusted source of equipment and service for firefighters, law enforcement, and EMTs. Our dedicated team of over 300 sales representatives and certified service technicians allows us to bring unparalleled quality and service to our industry. MES supports its customers with innovative digital commerce solutions and a nationwide warehousing system with three strategically located hubs that carry thousands of products representing the best brands on the market.

MES offers a great work environment, professional development, challenging careers, and competitive compensation. MES is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

MES will only employ those legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a pre-employment screening.

Lead a Team That Supports First Responders

Municipal Emergency Services (MES), the nation's largest provider of firefighter equipment and service, is seeking an experienced Service Manager to lead our regional field service team.

This is a leadership role for someone who enjoys developing people, improving operations, building customer relationships, and delivering exceptional service.

What You'll Do

• Lead and coach a team of field service technicians.
• Participate in hiring processes for your assigned territory. Oversee scheduling and daily service operations.
• Build strong relationships with fire departments and municipal customers.
• Partner with Sales to deliver exceptional customer experience.
• Travel regularly throughout your region to support technicians and customers.
• Monitor KPIs, improve operational performance, and drive business results.
• Take ownership of customer issues until they are resolved.
• Foster a culture of accountability, professionalism, safety, and continuous improvement.

What We're Looking For

• Leadership experience managing field service or technical teams.
• Strong customer service and communication skills.
• Experience with scheduling and operational management.
• Ability to coach, mentor, and develop employees.
• Strong business acumen and experience using performance metrics.
• Mechanical or technical aptitude.
• Willingness to travel throughout the assigned territory and support occasional after-hours customer needs.

Requirements

Qualifications Required

• 3+ years of field service leadership experience
• Background in fire service equipment, HVAC, automotive, heavy equipment, industrial maintenance, medical equipment, utilities, or similar industries
• College degree preferred
• Valid driver's license (REAL-ID required for access to federal facilities)
• Ability to pass a background check and drug screening
• Strong communication and leadership skills
• Excellent customer service skills
• Experience leading field service or technical service operations
• Strong organizational and time management abilities
• Proficiency with Microsoft Office, business software and systems

Preferred

• Experience leading and managing mobile technicians
• Experience with ERP or service management software
• Mechanical aptitude
• Experience managing KPIs and operational performance

Benefits:

• Salary plus Commission
• 401(k) and company matching
• Company Vehicle program
• Medical, Vision and Dental insurance
• Flexible Savings account & Health Savings account
• Life insurance
• Disability insurance (both short and long term)
• Employee Assistance Program
• Paid Time Off (PTO)
• Paid Holidays

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