SERVICE MANAGER
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Key details
- Location
- Morrow, GA, United States
- Work style
- Onsite
- Level
- Senior
- Experience
- 3–6 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 1w ago
Skills
customer servicemarketing strategymicrosoft office
About the role
Description
Job Brief
- Reports to Store Manager and supervises Service Technicians, Lube Technicians, Work Order Processor, Service Maintenance, Delivery Drivers.
- Manages Service Department processes to ensure internal and external customer satisfaction
- Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives
- Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
- Coordinates customer clinics, field days, and related promotional events
- Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
- Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
- Reviews work orders for completeness and accuracy prior to customer billing
- Ensures all departmental tools, equipment, and vehicles are in good working order
- Manages recruiting, staffing and employee development activities for employees reporting to this position
- And other duties as assigned
Requirements
Qualifications:
- 3+ years' experience in a related Service Department operation
- Proficiency with Microsoft Office and internet functions
- Ability to write and speak effectively to individuals and groups
- Basic understanding of financial principles relative to Service Department operations
- Ability to analyze and interpret internal reports
- Ability to work extended hours and weekends
- Excellent customer service skills
- High School Diploma or equivalent experience
- Valid Driver's License and a clean driving record
Benefits
When you join our organization, you’ll enjoy comprehensive training, competitive compensation, and unparalleled benefits. You will experience the best that a career in the automotive industry has to offer.
- Strong pay plan! Based on experience!
- Monthly Bonuses
- Health Medical, Dental & Vision Insurance
- Life and Disability Insurance
- 401K Retirement Savings Plan
- Paid Time Off
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