Service Reliability Engineer, G&A Solutions Engineering

Do you have a passion for ensuring the reliability, scalability, and performance of critical services? Are you a highly motivated and expert engineer with a strong understanding of Site Reliability Engineering (SRE) principles and a desire to automate and improve processes? Join Apple's General and Administrative (G&A) Solutions Engineering team as a Service Reliability Engineer and play a vital role in supporting our global, mission-critical production systems.

Description

You'll be at the forefront of maintaining the health, stability, and efficiency of our services, working with a diverse range of technologies and platforms. You will collaborate with Engineers, Data Engineers, DBAs, and network specialists to proactively identify and resolve potential issues, automate repetitive tasks, and drive continuous improvement initiatives. Your expertise will directly impact the reliability of our systems, enabling Apple to deliver innovative products and services to our customers.

Minimum Qualifications

4+ years of experience in a Site Reliability Engineering, production support or related role, supporting large-scale, enterprise-level services

Strong proficiency in at least one programming language (e.g., Python, Java, Go) and scripting languages (e.g., Bash, PowerShell)

Experience with cloud platforms (e.g., AWS, Azure, GCP) and cloud-native technologies (e.g., Kubernetes, Docker)

Hands-on experience with monitoring and alerting tools (e.g., Prometheus, Grafana, Splunk, Datadog)

Bachelor's degree in Computer Science or work related equivalent experience

Preferred Qualifications

Familiarity with CI/CD pipelines and DevOps practices

Experience with database technologies (e.g., MySQL, PostgreSQL, NoSQL databases)

Knowledge of ITIL frameworks and incident management processes

Experience with vibe coding

Understanding of Linux/Unix system administration

Experience with configuration management tools (Ansible, Chef, Puppet)