Shift Supervisor

 

The mission of Community Housing Innovations is to provide housing and human services that support social and economic independence. We are seeking a Shift Supervisor for one of our large shelters located in Wading River, NY.

JOB SUMMARY

 

Responsibilities include ensuring residents' safety, help our residents feel welcome and set the tone for their stay. Job Duties include patrolling facility grounds, ensuring residents and guests are properly signed in, escorting visitors to proper destinations, conducting unit inspections, maintaining accurate documentation and preparing incident reports when necessary.

 

ENTRY LEVEL QUALIFICATIONS AND REQUIREMENTS

 

• Education: A Bachelor’s Degree from an accredited university
• Certificates or Licenses:  New York State Security Guard License required
• Experience:  One to four years’ experience supervising staff and working with specified populations such as homeless families
• Insurance:  Valid automobile insurance & driver’s license.
• Communication:  Excellent verbal and written communication skills.  Proficiency in English required,
• bi-lingual (Spanish) is a plus.
• Computer skills:  Competency in MS Word, Excel, Outlook and the internet.
• Other Skills:  Ability to relate to the underserved, homeless and disabled populations. Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details.
• Schedule: Must be able to work nights and weekends.

 

JOB-RELATED DUTIES – ESSENTIAL FUNCTIONS

 

           These duties are essential and specific to the successful implementation of this position.

• Adheres to and enforces program regulations, policies, and procedures.
• Ensures that the program is providing quality services and are compliant with program requirements. 
• Participates in the hiring of and scheduling of the Resident Support Specialists
• Prepares initial and annual employee evaluations as well as disciplinary measures. 
• Provides regular supervision for the Resident Support Specialist
• Informs Program Manager of deficiencies that require additional staff training.
• Maintains collateral contact with the Department of Social Services and other external agencies.
• Limits and documents improper use of agency resources by clients such as unit damages, furniture, or appliances.  
• Evaluates, documents, and informs Program Manager of physical plant needs.
• Supervising Resident Support Specialists on duty to ensure adherence to policies and procedures.
• Assisting in development of training sessions for Resident Support Specialist
• Ensuring minimum daily staff coverage.
• Preparing and submitting on time all necessary administrative reports including Incident Reports.
• Familiar with Crisis intervention skills.
• Familiar with verbal de-escalation skills.
• Experience working with mentally ill adults and substance abusers.
• Ensure head counts are being conducted every night by 9:00pm
• Unit checks are being completed 2x per week.
• Other duties may be assigned by management as needed to ensure the successful operation of the program. 

 

 SECTION 2:  JOB-RELATED DUTIES – ALL STAFF

 

• Attendance and Punctuality:  Punctual and regular attendance.
• Attitude and Courtesy:  Is respectful and courteous to others, practices ability to cooperate.  Is attentive to the concerns, ideas, and issues expressed by others.  Shows consideration for and values the opinions of customers, other staff, and the general public.
• Communication:  Uses appropriate internal and external, written and verbal communication skills.
• Confidentiality:  Can be relied upon to maintain customer and agency confidentiality.
• Creativity and Innovation:  Proposes creative ideas and seeks out better methods.
• Decision-making Skills:  Demonstrates proper judgment and decision-making skills. Secures relevant information, appropriately identifies causes of problems, and takes or recommends appropriate course of action.
• Flexibility:  Demonstrates a willingness to follow instructions and to perform duties outside of normal realm of his/her job description as requested by his or her supervisor.  Accept flexible work schedules and assignments as appropriate to meet the needs of the agency, its customers and clients.
• Fiscal Responsibility:  Is careful with agency resources.  Use materials and equipment in a cost-effective manner.  Limits and documents improper use of agency resources.  Seeks cost containment and/or lower cost solutions.  Prevent loss of income to CHI as a result of vacancy loss, lost rental payments, and/or damages or failure to meet program milestones.
• Job Knowledge:  Demonstrates understanding of the principles, methods, and processes needed to perform the job.
• Performance:  Meets productivity standards.  Has the ability to implement and follow a project through to completion in a timely fashion.  Produce neat, accurate, and thorough work.  Can perform under pressure, within deadlines and has ability to work independently and to prioritize.  Can begin and complete tasks without assignment and repeated oversight.  Maintain charts and files in an orderly fashion.
• Professional Development:  Shows ambition and interest in pursuing career development; expands on job-appropriate skills.
• Response to Supervision and Training:  Listens effectively; seeks, accepts, and integrates into his/her daily routine constructive criticism, advice and guidance.
• Reliability in Reporting:  Submits all internal and external reports in a timely and correct manner as required by funding agencies and/or CHI.  Information is accurate.
• Safety Practices:  Knows and observes safe working conditions, maintains safe work practices, makes supervisor aware of any unsafe working conditions.
• Teamwork:  Encourages, enhances, and contributes to group efforts for the betterment of the entire agency, assists as necessary.