Ski & Snowboard Rental Technician

Job Title: Rental Technician

Department: Rentals

Reports to: Rental Manager

As a rental tech associate, you will be responsible for ensuring our customers have a seamless, enjoyable experience on the slopes by providing top-notch equipment and exceptional customer service. If you are passionate about winter sports, customer satisfaction, and contributing to a team-driven atmosphere, we invite you to apply for the Ski and Snowboard Rental Technician position. Join us in providing memorable experiences for our customers as they embark on their snowy adventures!

Key Responsibilities:

• Provide friendly, enthusiastic, and knowledgeable service to guests throughout the rental process.

• Maintain a positive attitude and create a welcoming experience for every guest.

• Prioritize the safety of guests, coworkers, and yourself at all times.

• Assist guests with rental registration and check-in/check-out procedures.

• Accurately size, fit, and adjust rental equipment, including ski and snowboard boots, helmets, skis, and snowboards.

• Inspect and adjust skis, snowboards, and bindings according to established safety procedures.

• Ensure rental equipment is properly maintained, organized, and ready for guest use.

• Operate rental software and other basic computer systems to process guest rentals.

• Explain rental equipment and procedures to guests and answer questions as needed.

• Assist guests throughout the rental process, from equipment selection and fitting through equipment return.

• Communicate equipment concerns, safety issues, or guest needs to supervisors promptly.

• Maintain a clean, organized, and safe rental area.

• Work both indoors and outdoors as needed. Training and required equipment certifications will be provided.

• Perform other duties as assigned to support the overall operation of the Rental Department.

Qualifications and Requirements:

• Previous rental, ski, snowboard, or outdoor recreation experience is helpful but not required; training will be provided.

• Strong commitment to guest service and safety.

• Friendly, positive attitude with a willingness to smile and engage with guests.

• Strong verbal communication and interpersonal skills.

• Basic computer skills and ability to learn rental software.

• Strong attention to detail, particularly when fitting and adjusting equipment.

• Ability to learn and properly use equipment adjustment tools and rental software.

• Ability to follow detailed equipment setup, maintenance, and safety procedures.

• Ability to work effectively as part of a team in a busy, fast-paced environment.

• Ability to stand, walk, bend, stoop, reach, and move equipment for extended periods.

• Ability to lift, carry, and move up to 25 pounds frequently, including skis, snowboards, boots, and other rental equipment.

• Comfortable working in cold indoor and outdoor environments and varying weather conditions.

• Enthusiasm for skiing, snowboarding, outdoor recreation, or the mountain resort environment.

• Ability to follow established safety procedures and equipment guidelines.

• Must be available to work a flexible schedule, including weekdays, weekends, evenings, holidays, and peak-season periods.

• Ability to communicate effectively in English, both verbally and in writing. Additional languages are a plus.

• Must be dependable, punctual, and committed to providing an excellent guest experience.

Benefits/Perks:

• Complimentary access to Camelbeach, Aquatopia, local amusement parks and more! Ski season passes for those working during the winter season. Plus, great friends & family perks.

• Paid Training to gain skills, knowledge, and experience for professional development.

• Not to be missed employee events throughout the season.

• Referral Bonuses – invite your friends to work with you!

• Competitive wages and advancement opportuniti