Software Support Specialist
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Key details
- Location
- Troy, MI, United States
- Work style
- Onsite
- Level
- Mid level
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 21h ago
Skills
microsoft windowssqlwindows server
About the role
Description
In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users. Your mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems.
Responsibilities
- Provide high-quality phone and email support of Tyler’s New World Public Safety software applications
- Perform extensive troubleshooting of key software and hardware components to closure
- Take ownership of technical incidents and coordinate resolution with product development team when necessary
- Replication of complex customer issues
- Train customers in system operation and software functionality
Qualifications
- Bachelor’s Degree in MIS, CIS or other related Technical field preferred
- General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases
- Readiness to learn new technologies at lightning speed
- Commitment to providing an exceptional experience to our customers
- Flexibility to work various shifts to cover our core hours: Monday – Friday 8AM - 9PM as well as an on-call rotation
- SQL Experience highly preferred
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