Spa Coordinator

The Spa Coordinator forms a professional and operational partnership with Spa management.

Position Responsibilities/ Essential Functions

• Ensure all Hyatt guests and clients are positively greeted and they can proceed to their chosen activity quickly and efficiently.
• Effectively communicate all pertinent Spa information to guests;
• Compiling all Payroll information;
• Updating the Department logs - inclusive of the Suite maintenance, Fitness Centre Inspection and Spa equipment maintenance;
• Coordinating suppliers & inputting purchasing requests;
• Completing inventory and the relevant reports;
• Updating guest preference and promotions tracking;
• Completing gift certificates and the relevant reports;
• Promoting safety and sanitation;
• Answering and following through on guest requests;
• Manage the guests’ experience from pre-arrival to check out.
• Assisting with other administrative duties as assigned by management.

The Spa Coordinator forms a professional and operational partnership with Spa management.

Position Responsibilities/ Essential Functions

• Ensure all Hyatt guests and clients are positively greeted and they can proceed to their chosen activity quickly and efficiently.
• Effectively communicate all pertinent Spa information to guests;
• Compiling all Payroll information;
• Updating the Department logs - inclusive of the Suite maintenance, Fitness Centre Inspection and Spa equipment maintenance;
• Coordinating suppliers & inputting purchasing requests;
• Completing inventory and the relevant reports;
• Updating guest preference and promotions tracking;
• Completing gift certificates and the relevant reports;
• Promoting safety and sanitation;
• Answering and following through on guest requests;
• Manage the guests’ experience from pre-arrival to check out.
• Assisting with other administrative duties as assigned by management.

• A minimum of two (2) years relevant experience; prior hotel or Spa experience will be an asset;

• A minimum of a Diploma in Hospitality or related field;

• Excellent proficiency in the use of MS Office applications;

• Refined verbal and written communication skills;

• The ability to provide a consistently high level of customer service.

• Strong retail skills and drive to achieve set retail targets

• A good understanding of beauty treatments

• Ability to work all shifts including evenings, weekends and holidays.

• Customer service and hospitality training will be considered an asset.

• A true desire to satisfy the needs of others in a fast-paced environment;

• A minimum of two (2) years relevant experience; prior hotel or Spa experience will be an asset;

• A minimum of a Diploma in Hospitality or related field;

• Excellent proficiency in the use of MS Office applications;

• Refined verbal and written communication skills;

• The ability to provide a consistently high level of customer service.

• Strong retail skills and drive to achieve set retail targets

• A good understanding of beauty treatments

• Ability to work all shifts including evenings, weekends and holidays.

• Customer service and hospitality training will be considered an asset.

• A true desire to satisfy the needs of others in a fast-paced environment;