Specialist, Operational Documentation, Compliance & Continuous Improvement

Job Summary:

Enhance operational reliability through process audits, compliance monitoring, and well‑structured, audit‑ready documentation that improves the flow and accessibility of organizational knowledge. Conducts comprehensive audits to assess performance and compliance while confirming alignment with contractual obligations, agreements, processes, procedures, and internal standards. Oversee the lifecycle and governance of operational documents and drives data‑informed improvements, automation opportunities, and continuous process optimization across the organization.

Job Description:

• Standardizes operational work methods and documentation by creating consistent structures, formats, and guidelines that ensure clarity and alignment across operations.

• Manages and maintains the full lifecycle of operational documents by designing frameworks for organizing and securely storing knowledge, enforcing version control, and ensuring documentation meets regulatory, quality, and audit standards.

• Gathers and analyzes operational and compliance data through research, interviews, observations, and structured data collection to identify trends, gaps, and deviations that inform operational understanding.

• Translates collected insights into actionable information by preparing reports, dashboards, and business cases, monitoring compliance indicators, and collaborating with cross‑functional teams to implement tools that streamline data collection and improve operations.

• Performs internal audits, monitors compliance indicators, and tracks obligations to identify non‑compliance issues and support appropriate corrective actions.

• Conducts risk assessments based on audit results to inform mitigation strategies and strengthen adherence to SOPs, regulatory requirements, and operational standards.

• Analyzes existing processes to recommend and support continuous improvement initiatives.

• Follows established company policies, procedures, and standards to ensure full compliance with applicable laws and industry regulations.

• Participates in storm restoration tasks and assigned drills to contribute to the safe and reliable recovery of services.

• Performs additional tasks aligned with role expectations and qualifications to support team goals and operational flexibility.

Additional Job Description:

Education

Bachelor’s degree in business, Law, Project Management, or related field.

Experience

• 3 years' experience in audits, compliance, process improvement, documentation management, or technical writing.
• Experience with audits, Request for Information (RFI), process evaluation, documentation design, operational improvements, technical writer skills.
• Compliance basic principles.
• Energy utility experience preferred.

Additional experience may substitute for required education when it aligns with the competencies and knowledge necessary for the role

• Associate’s degree in a relevant field may substitute when accompanied by a minimum of 5 years of experience performing similar functions and at least 3 years of experience performing a previous Analyst role.
• High School or equivalent (GED) when accompanied by a minimum of 8 years of experience performing similar functions and at least 5 years of experience performing a previous Analyst role.

Competencies (Skills)

Technical Skills

• Auditing basic processes
• Documentation development (SOPs, procedures, work instructions)
• Knowledge management systems
• Version control and document lifecycle management
• Process evaluation and improvement
• Proficient in Microsoft Office and SharePoint
• Familiar with project management tools

Licenses/Certifications

Required:

• Valid Puerto Rico driver's license

Preferred:

• Fundamentals of Compliance Certificate
• Lean Six Sigma (Yellow Belt, Green Belt preferred)

Travel Requirements

• 20%

Physical Demands

• Stationary Position:     Constantly
• Pushing/ Pulling/ Reaching:     Seldom
• Kneel    Seldom
• Grab    Seldom
• Bend:    Seldom
• Lift/Carry over: 0 - 15 pounds
   

Working Conditions

• Wet or humid    Seldom
• Working near or on moving mechanical parts    Never
• Working near or on heavy machinery    Never
• Working in high places:   Never
• Exposed to fumes or airborne particles    Never
• Frequency of working in outdoor weather conditions 
• Work with electricity    Never
• Loud noise conditions    Seldom

LUMA Energy is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, military status, disability, or any other characteristic protected by federal or local laws.