SPRC Customer Service Attendant

• Answer general public inquiries in person, by email, and/or by phone regarding program registration, memberships, facilities, facility rentals, parks, etc.
• Process registrations, memberships, and ticket sales by operating RecTrac and collecting payment.
• Notify participants and members of cancellations, changes, or missed payments.
• Assist with membership marketing and sales; participate in member retention programs.
• Considerable understanding of activities, programs, events, and services offered.
• Maintain a high level of knowledge of Park District facilities, their location and services, including personnel and their responsibilities.
• Understanding of general Park District policies and procedures, especially regarding refunds, waivers, etc.
• Daily fitness center duties/ maintain cleanliness
• Maintain accurate/ organized files
• Assist rec supervisors and provide support to all park district departments as needed
• Attend additional training and meetings as assigned

Qualifications

• Minimum of 1 year of experience in recent front-line customer service / working with the public.
• Clerical / Cash handling experience.
• Excellent customer service skills and computer skills necessary to effectively perform the job.
• Proficiency in Microsoft Office.
• Good problem-solving skills, ability to multitask.
• Ability to operate and perform under pressure from frequent phone calls and patron requests.
• Outgoing, people person with the ability to maintain positive customer relations.
• Current CPR/Frist Aid (if not current, certification will be provided by the park district).
• Lift and move objects up to 25 lbs.