Sr. Manager Business Operations
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Key details
- Location
- Johannesburg, South Africa
- Work style
- Hybrid
- Level
- Lead / Staff+
- Job type
- Full-time
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 2d ago
Skills
crmkpisstakeholder management
About the role
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Sr. Manager, Global Promoter Operations is responsible for building and scaling PayJoy's promoter operations across all markets. As newer countries become increasingly promoter driven, this role owns the global promoter model, standardizing tools, processes and KPIs while partnering with local teams to plan and execute initiatives that grow applications and improve conversion. The role maximizes promoter productivity and efficiency, and strengthens the connectivity between agencies, internal staffing assignments, PayJoy Connect monitoring, and Cyborg notifications and actions
Responsibilities
- Major activities carried out to achieve the end results (what needs to be done to achieve these results). Considering for each one “What, How and Why”.
- Add a maximum of 6 key job responsibilities (use bullet points instead of a paragraph)
- Solidify and standardize global promoter tools (PayJoy Connect, Cyborg and related systems) and processes, ensuring consistent adoption and monitoring in every country.
- Define, measure and report promoter effectiveness KPIs per market, using data to surface gaps and prioritize initiatives.
- Strengthen the end to end loop between agencies, internal staffing assignments, PayJoy Connect monitoring, and Cyborg notifications and actions, partnering with cross functional teams.
- Plan promoter initiatives jointly with country leaders and support local execution to grow applications and improve the conversion funnel.
- Lead and develop the promoter operations function, aligning global standards with local market needs and coaching teams to deliver results.
- Own and continuously improve the global promoter operating model, including the new commission based structure, to maximize promoter productivity and efficiency across markets.
Requirements
- Proven experience designing and scaling field or promoter teams, including commission based incentive models.
- Strong analytical skills, able to define and track KPIs and turn data into action; comfortable with operational and CRM tools such as PayJoy Connect, Cyborg or Zoho.
- Experience leading managers and driving cross functional initiatives across multiple markets.
- Intermediate English plus local language proficiency.
- Excellent stakeholder management and communication skills across geographies and cultures.
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
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