Sr Support Analyst, Mumbai (Giftcity), Information Technology
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Key details
- Location
- India
- Work style
- Onsite
- Level
- Senior
- Job type
- Full-time
- Experience
- 7–10 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 1w ago
Skills
application supportdisaster recoveryit governanceitilrelease managementtroubleshooting
About the role
Key Areas of Responsibilities
- Provide senior-level End User Support (EUS) for front office users, traders, dealers, and business teams, ensuring high service availability and user satisfaction.
- Manage and support on-premise IT infrastructure, including desktops, laptops, peripherals, meeting room technology, server patching, and hardware lifecycle activities.
- Coordinate IT operations, change management, incident resolution, disaster recovery activities, and ensure compliance with IT governance standards.
- Support regulators, exchanges, auditors, and local compliance requirements, maintaining required IT documentation and controls.
- Collaborate with infrastructure and application teams to ensure stable production services; exposure to application support is advantageous but not the primary responsibility.
- Ensure excellent 24x7 operations of CLSA’s core mission-critical Trading application stack.
- Own, coordinate & manage the DC & its related activities.
- Adherence to CLSA documented governance guidelines.
- Participate in on-call support rotation.
Requirements
- 7-10 years of experience with at least 70% hands-on End User Support (EUS) in a financial services or trading environment.
- Strong experience supporting on-premises IT environments, including PC troubleshooting, hardware support, server patching, and rack-and-stack activities.
- Good understanding of ITIL processes, including Incident, Change, Problem, and Release Management.
- Experience supporting audits, regulatory requirements, and business-critical IT operations; knowledge of exchange regulations is an advantage.
- Bachelor’s degree in computer science, Information Technology, or a related discipline, with strong communication skills and willingness to relocate to Gift City, Gujarat. Exposure to application support is desirable but not mandatory.
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