Supervisor, Student Accounts (Part Time) Pool

Northwest College (0115)
2811 Hayes Rd
Houston, 77082

SUMMARY

Responsible for overseeing and maintaining an efficient service operation of the Business Office(s) at assigned location. Supervises and trains all cashier personnel across the college. Assists the District Student Financial Services and Cashiering Operations Department in providing services to the students as it pertains to the students’ financial accounts. The position is usually under the administrative supervision by the College Operations Officer but functionally liable to the Director of Student Financial Services and Cashiering Operations Department in the District Office.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Hire, supervise, train, evaluate and manage Time & Labor activities – entering and approving time.

2. Supervise and monitor the handling of student tuition payments and other payments such as lease payments, p-card/t-card reimbursements, eagle print, library fees, etc.

3. Provide support to students, faculty and staff regarding student balances and resolution of student concerns regarding their accounts.

4. Schedule staff to ensure office and Virtual Lobby is covered during advertised hours of operation and other hours as needed by other departments.

5. Supervise the handling of student calls and inquiries routed from various call centers.

6. Monitor and ensure all compliance standards, policies and procedures are followed at location site.

7. Support the handling of college photo ID at site (students, staff and contractors).

8. Record waivers in system.

9. Notify Director Financial Services/Bursar of missed armored car pick-ups or the need for rescheduling to meet operating demands.

10. Route student inquiries regarding student delinquent accounts, refunds, financial aid loans, scholarships and grants (G-code) and Bank Mobile transactions, that are unable to be resolved at assigned location, to District for analysis and resolution.

11. Coordinate with local IT Technicians and IT Security to ensure cashiering equipment has correct software and is functioning according to HCC standards.

12. Coordinate efforts in maintaining regulatory compliance of PCI-DSS (Payment Card Industry - Data Security Standard).

13. Generate reports as required by campus administration.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.

EDUCATION

Bachelor’s degree required.

Associate’s degree plus 4 years directly related experience may be considered in lieu of required degree.

EXPERIENCE

3 years cashiering experience as a bank teller or retail salesclerk required.

KNOWLEDGE, SKILLS AND ABILITIES

1. MS Office Programs

2. Information Management Systems

3. Electronic Financial Management Software

4. Excellent organizational and documentation skills using alphabetical and numerical formats.

5. Strong attention to detail.

6. Possess critical thinking/problem solving skills.

7. Excellent good written and oral communication skills.

8. Ability to communicate courteously and effectively.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

This job description may be revised upon development of other duties and changes in responsibilities.

SUMMARY

Responsible for overseeing and maintaining an efficient service operation of the Business Office(s) at assigned location. Supervises and trains all cashier personnel across the college. Assists the District Student Financial Services and Cashiering Operations Department in providing services to the students as it pertains to the students’ financial accounts. The position is usually under the administrative supervision by the College Operations Officer but functionally liable to the Director of Student Financial Services and Cashiering Operations Department in the District Office.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Hire, supervise, train, evaluate and manage Time & Labor activities – entering and approving time.

2. Supervise and monitor the handling of student tuition payments and other payments such as lease payments, p-card/t-card reimbursements, eagle print, library fees, etc.

3. Provide support to students, faculty and staff regarding student balances and resolution of student concerns regarding their accounts.

4. Schedule staff to ensure office and Virtual Lobby is covered during advertised hours of operation and other hours as needed by other departments.

5. Supervise the handling of student calls and inquiries routed from various call centers.

6. Monitor and ensure all compliance standards, policies and procedures are followed at location site.

7. Support the handling of college photo ID at site (students, staff and contractors).

8. Record waivers in system.

9. Notify Director Financial Services/Bursar of missed armored car pick-ups or the need for rescheduling to meet operating demands.

10. Route student inquiries regarding student delinquent accounts, refunds, financial aid loans, scholarships and grants (G-code) and Bank Mobile transactions, that are unable to be resolved at assigned location, to District for analysis and resolution.

11. Coordinate with local IT Technicians and IT Security to ensure cashiering equipment has correct software and is functioning according to HCC standards.

12. Coordinate efforts in maintaining regulatory compliance of PCI-DSS (Payment Card Industry - Data Security Standard).

13. Generate reports as required by campus administration.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.

EDUCATION

Bachelor’s degree required.

Associate’s degree plus 4 years directly related experience may be considered in lieu of required degree.

EXPERIENCE

3 years cashiering experience as a bank teller or retail salesclerk required.

KNOWLEDGE, SKILLS AND ABILITIES

1. MS Office Programs

2. Information Management Systems

3. Electronic Financial Management Software

4. Excellent organizational and documentation skills using alphabetical and numerical formats.

5. Strong attention to detail.

6. Possess critical thinking/problem solving skills.

7. Excellent good written and oral communication skills.

8. Ability to communicate courteously and effectively.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

This job description may be revised upon development of other duties and changes in responsibilities.

EEO Statement

Houston City College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrim