Survey Interviewer (Part-Time, Hourly)

Job Summary:

The Survey Interviewer position will support the Community Epidemiology & Program Evaluation Group (CEPEG) with their survey operations for on-going, longitudinal statewide projects on various health topics, including smoking and vaping, exposure and screenings, health, and health behaviors. Interviewers are responsible for telephone interviewing respondents to obtain survey data, completing survey and other data entry tasks, preparing and tracking survey-related materials, and communicating with shift supervisors and the Survey Research Unit (SRU) operations manager when questions arise.

Survey Interviewers will assist with survey programming quality assurance activities, such as functionality testing and assessment of content flow and readability. They will participate in practice survey sessions and role-playing activities with other interviewers and supervisors, as well as survey and data best practice training to reduce response bias and ensure data integrity and quality. Survey Interviewers may also participate in other activities that support the SRU as assigned.

Survey interviewers will work either in-person or a combination of in-person and remote shifts. Interviewers will be required to work on site on the CU Anschutz Campus during training, and with supervisor approval will have the option to begin remote work once training is complete. To perform shifts remotely, the interviewer must demonstrate sound and astute interviewing skills, maintain a private, professional home workspace and possess the necessary technical capacity to meet the University and SRU compatibility standards, as well as HIPAA and COMIRB privacy and confidentiality requirements. In-person expectations may also be dependent on specific activities, training schedules and team collaboration.

Survey interviewer hours are available when the SRU is conducting active data collection, which is generally from October to December and February to May, but surveys may be conducted at any time of year. Interviewers can work up to 40 hours per week when fielding but are limited to 1039 hours annually (equivalent to a 50% or half-time position).

Supervision Received: This position reports to the Assistant Director.

Supervision Exercised: This position does not supervise any employees.

Duties:

· Survey Testing: Beta-test newly programmed surveys for functionality, readability and flow.

· Telephone Interviewing: Conduct survey phone calls and accurately enter data utilizing a Computer-Assisted Telephone Interviewing (CATI) system, Qualtrics, RedCAP, and/or other survey data collection tools.

· Communications: Clearly and concisely communicate, in a professional and courteous manner, with survey participants, adhering to HIPAA and COMIRB guidelines, and maintaining participant confidentiality. Interviewers will be required to sign and adhere to a confidentiality agreement.

· Protocol Compliance: Ensure all outreach and data handling activities align with confidentiality standards and organizational guidelines. Follow all Anschutz campus protocols and procedures. Violation of these protocols could be cause for termination.

· Survey Processing: Assist in processing materials and data for multi-mode (phone, web, and paper) surveys and contact verification processes.

· Data Management: Access, verify, and accurately log updates on survey outreach and contact protocol-related activities in secure databases. Activity log call attempts, participant contacts, and detailed notes during active data collection.

· Cohort Management: Update and confirm participant contact information, scheduling, and returning callback requests, track frequency of contact attempts for participants to ensure alignment with survey contact protocols and best practices.

· Communication Management: Retrieve returned mail (physical), voice mail and e-mail messages, track contacts and conduct appropriate follow-up.

· Training Activities: Participate in all interviewer training activities and assist in training new interviewers including conducting mock interviews, assisting with technology challenges and updating documentation with the unique perspectives and experiences of experienced interviewers. Complete patient and data safety courses as required by the University and the SRU.

Work Location:

Onsite – this role is expected to work onsite and is located in Aurora, CO.

Why Join Us:

The Colorado School of Public Health (ColoradoSPH) is a unique and collaborative graduate school that combines the collective expertise of three Colorado universities: the University of Colorado Anschutz (CU Anschutz) located in Aurora, Colorado on the CU Anschutz Campus, Colorado State University (CSU) located in Fort Collins, Colorado, and the University of Northern Colorado (UNC) located in Greeley, Colorado. The Colorado School of Public Health is the only accredited school of public health in the Rocky Mountain Region, attracting top-tier faculty and students from across the country, and providing vital contributions towards ensuring the health and wellbeing of our region, our nation, and the world. The school’s faculty, staff, and students work together to share knowledge and conduct innovative research and community service to actively address public health issues including chronic disease, access to healthcare, environmental threats, emerging infectious diseases, costly injuries, and more.

As the School of Public Health located within the University of Colorado on the CU Anschutz Campus, we are committed to developing and sustaining a faculty, staff, and student body that reflects a broad range of backgrounds and perspectives. We advocate for and actively lead efforts and activities to build a community that treats people with dignity, respect, and compassion among the school’s students, staff, faculty, and external community partners.

Qualifications:

Minimum Qualifications:

· Two (2) years of experience in a role that supports operations, data collection, communications, and/or telephone interviewing.

o Substitution: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to two (2) years.

Preferred Qualifications:

· Experience with data entry.

· Experience with HIPAA compliance and maintaining the highest standards of privacy and confidentiality.

· Bilingual, Spanish/English (highly desirable)

Knowledge, Skills and Abilities:

· Proficiency with general computer operations.

· Dependable, prompt, and able to work scheduled shifts.

· Excellent communication skills, the ability to follow strict research protocols, and to ask survey questions verbatim in a professional manner.

· Able to work independently as part of a team of professionals, and as a motivated and collaborative team member.

· Strong attention to detail and drive to successfully complete assigned tasks.

· Ability to adapt to new and emerging situations in a thoughtful manner.

· Interest in data collection and survey design methodology.