Team Lead, Fleet Support Specialists
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Key details
- Salary
- $104K–$139K/yr
- Location
- Foster City, CA, United States
- Work style
- Onsite
- Level
- Senior
- Job type
- Full-time
- Experience
- 8–11 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 1w ago
Skills
automotive repairbenchmarkingconfluencegoogle workspacejiramicrosoft officeperformance managementproduct designrecord keepingroboticsslacktechnical documentation
About the role
The Team Lead, Fleet Support Specialists, plays a vital leadership role in supporting the efficiency, reliability, and readiness of the Zoox autonomous vehicle fleet. This individual oversees and prioritizes incoming work requests, coordinates scheduling for repairs, reworks, maintenance, and testing, and ensures all necessary parts, tools, and documentation are in place before work begins. Acting as the operational hub for fleet service activities, the Fleet Support Specialist maintains real-time visibility into fleet health through dashboard monitoring and direct involvement with the technician and engineering teams. They work closely with engineering, quality, logistics, and program management teams to streamline the handoff of both hardware and software from development into operations. A key part of the role involves creating and implementing Standard Operating Procedures (SOPs) to ensure efficient and scalable workflows. The Fleet Support Specialist also plays an active role in building and developing the team, guiding daily operations, and leading efforts to implement best-in-class industry practices. Travel to other Zoox locations may be required to support cross-site operations, expansion, and standardization. This hands-on leadership role requires deep situational awareness and strong coordination skills across a wide range of technical and operational stakeholders.
Travel Requirement: 25%
Shift: 1st Shift, Monday - Friday, 7am - 4pm
In this role, you will:
- Lead a team of Fleet Support Specialists to drive accountability and excellence in execution.
- Develop and implement Standard Operating Procedures (SOPs) to ensure scalable, streamlined workflows across locations.
- Review the pipeline monitor of work requests, providing ongoing communication with the requestor and determining next steps for the requested work.
- Evaluate and improve processes by benchmarking against industry best practices and leveraging continuous improvement methodologies.
- Collaborate with the scheduling team to secure repair slots and optimize vehicle repair time, ensuring open communication with the requestor and determining next steps for the requested work.
- Review open vehicle issues and generate action plans to ensure constant monitoring and updates on fleet health. Maintain accurate historical data and record-keeping for vehicle health and repairs.
- Assist in the creation and development of technical documentation and processes. Support the creation of daily, weekly, monthly, and quarterly reporting on fleet performance and maintenance.
- Perform quality inspections of repair orders to ensure compliance with Zoox standards. Support in ordering parts, ensuring parts availability for scheduled and unscheduled repairs. Close the loop on repair feedback to drive improvements in product design and operations.
- Support expansion efforts by helping build out new team structures, processes, and training documentation at additional Zoox sites.
Qualifications
- 8+ years of experience in a fast-paced service-based environment.
- Experience leading a team through performance management and maintaining high standards
- Prior experience in an automotive service environment and familiarity with automotive repair processes and fundamentals
- Strong collaborative mindset and ability to work in a cross-functional team.
- Proficiency in Jira, Confluence, and familiarity with MS Office/Google Suites
- Strong organizational skills and the ability to manage multiple projects
- Ability to rapidly communicate and respond using various modes of communication (email, Slack, etc.)
- Strong collaborative mindset and ability to work in a cross-functional team
Bonus Qualifications
- Bachelor’s Degree in a related field
- Autonomous vehicle or advanced robotics experience
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