Team Lead Reception Services

A Brief Overview

Provides services to patients and visitors at a reception desk. Provides directions, answers patient information calls, and provides general customer service to all customers.Provides support to supervisor with scheduling, Kronos timekeeping, ordering of supplies, and supervisory duties in absence of the department's supervisor.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

A Brief Overview

Provides services to patients and visitors at a reception desk. Provides directions, answers patient information calls, and provides general customer service to all customers.Provides support to supervisor with scheduling, Kronos timekeeping, ordering of supplies, and supervisory duties in absence of the department's supervisor.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

• High School Equivalent / GED (Required)

Work Experience

• 5+ years related experience in a customer service position (Required) and
• 2+ years experience in a Hospital/Medical setting (Required)

Knowledge, Skills, & Abilities

• 30 wpm typing speed (Required proficiency)
• Prior computer experience (Required proficiency)
• Excellent interpersonal skills (Required proficiency)
• Familiar with hospital codes

Licenses and Certifications

• Must become First Aid Certified (Required within 6 Months)

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely 20 lbs
• Carrying Rarely 20 lbs
• Pushing Rarely 20 lbs
• Pulling Rarely 20 lbs
• Climbing Rarely 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%

Education

• High School Equivalent / GED (Required)

Work Experience

• 5+ years related experience in a customer service position (Required) and
• 2+ years experience in a Hospital/Medical setting (Required)

Knowledge, Skills, & Abilities

• 30 wpm typing speed (Required proficiency)
• Prior computer experience (Required proficiency)
• Excellent interpersonal skills (Required proficiency)
• Familiar with hospital codes

Licenses and Certifications

• Must become First Aid Certified (Required within 6 Months)

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely 20 lbs
• Carrying Rarely 20 lbs
• Pushing Rarely 20 lbs
• Pulling Rarely 20 lbs
• Climbing Rarely 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%

3999 Richmond Road (28422)
3999 Richmond Road
Beachwood, 44122