Team Supervisor II

Competitive annual salary

• Premium Medical, dental & vision benefits
• 75% employer-paid medical premiums
• Retirement Savings 403(b) plan with up to 6%eEmployer match
• Life Insurance, Short & long term disability benefits
• Employee assistance, discount and wellness programs
• Generous Paid time off, up to 34 days first year
• Employer provided professional Development and CEUs

POSITION SPECIFIC DUTIES & RESPONSIBILITIES:
 Oversee and support daily operations of a multidisciplinary team.
 Supervise assigned staff including case managers, care coordinators, PRSS, and administrative support.
 Conduct regular team huddles and case staffing to ensure coordinated care delivery.
 Ensure team performance and service delivery align with organizational expectations.
 Ensure services are accessible, timely, and client centered.
 Lead efforts to engage hard-to-reach clients and those with high-risk needs.
 Facilitate referrals and integration with physical health, psychiatric, and other supportive services.
 Address clients' needs promptly, including medical, housing, and crisis-related support.
 Analyze and disseminate data to guide service planning and staff priorities.
 Use service utilization and quality metrics to inform client care and operational decisions.
 Collaborate with data teams to ensure accurate reporting and identify gaps or trends.
 Monitor staff caseloads and adjust assignments to maintain equity and efficiency.
 Identify barriers to service delivery and recommend improvements.
 Ensure compliance with agency, state, and payer documentation and reporting requirements.
 Support recruitment, onboarding, and development of team members.
 Maintain positive relationships with internal departments and leadership.
 Participate in multidisciplinary planning and quality improvement initiatives.
 Advocate for staffing and resource needs in collaboration with leadership.

QUALIFICATIONS
EDUCATION:
 Bachelor's Degree or better in related field is required

EXPERIENCE:
 5+ years' experience in mental health care.
 2+ years' experience in a supervisory role.

PERFORMANCE COMPETENCIES:
 Strategic and Analytical Decision-Making.
 Effective Supervision and Team Leadership.
 Data Analysis and Operational Planning.
 Strong Communication and Problem-Solving Skills.
 Workflow Management and Service Coordination.

KNOWLEDGE/SKILLS/ABILITIES:
 Regulatory Compliance – Familiarity with HIPAA, Medicaid/Medicare, state mental health regulations, and documentation standards.
 Trauma-Informed Care – Knowledge of trauma-informed approaches and their application in service delivery and team supervision.
 Crisis Intervention – Awareness of crisis de-escalation techniques and emergency response procedures.
 Clinical Supervision Models – Understanding of effective supervision practices, including reflective supervision and performance management.
 Cultural Competency – Knowledge of cultural and socioeconomic factors impacting mental health care.
 Leadership and Team Building – Ability to inspire, guide, and support staff, promote collaboration, and address conflict constructively.
 Communication – Strong written and verbal communication skills, including documentation, feedback delivery, and interdepartmental coordination.
 Problem-Solving – Ability to assess situations, make decisions under pressure, and implement effective solutions.
 Time Management – Skill in prioritizing tasks, managing deadlines, and balancing administrative and supervisory duties.
 Coaching and Mentorship – Competency in developing staff, providing constructive feedback, and facilitating professional growth.
 Maintain Confidentiality and Professional Ethics – Uphold ethical standards and client confidentiality at all times.
 Adapt to Change – Flexibility to lead through organizational, procedural, or policy changes in a fast-paced environment.
 Handle Sensitive Situations with Diplomacy – Remain calm and objective when managing performance concerns, staff grievances, or client crises

CERTIFICATIONS/LICENSES:
 ODMHSAS PRSS Supervisor Training, one time course completed within 6 months of hire.
 ODMHSAS Case Manager II Certification, completed within 60 days of eligibility.
 Must possess a valid Driver License and satisfactory driving record to use agency and/or personal automobile to travel to locations other than primary office and/or for the transportation of clients. *Mileage reimbursement provided*

SAFETY SENSITIVE JOB CLASSIFICATION:
This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the “safety-sensitive” classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances
included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children’s Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal
from employment.

ADDITIONAL INFORMATION:
May be required to work evening hours, weekends, and/or holidays.