Tech Aid

Job Summary:

Under general supervision of the Clinical Operations Manager, the Imaging Technologist Aide will assist in a wide variety of radiology patient care and departmental flow support procedures. This position requires a highly motivated individual with superior customer service skills who understands best practices in a clinical and patient-centered environment.

Specific Responsibilities:

• M-F 8am-5pm
• Prepare examination room per established procedure.
• Coordinate efficient patient flow through effective performance of established procedures.
• Assist in collecting quality assurance data.
• Transport patient in accordance with established guidelines. Assist technologist with patient positioning.
• Perform room turnover and restocking.
• Ensure all appointment reminder calls are performed per established guidelines.
• Follow-up on patients that do not show up for scheduled appointments.
• Document correctly and succinctly in the medical record in a timely manner. Utilize patient record in an appropriate manner.
• Perform patient interview and documentation.
• Teach patient and/or family member through utilization of effective organization resources.
• Facilitate accurate coding, patient referrals and appointment rescheduling.
• Direct patient calls in an appropriate manner.
• Ensure that electronic medical records are complete and accurate through established procedures.
• Respond to codes in a prompt manner.
• Create requested CDs for patients and providers per SRI policies and protocols.
• Send and receive electronic images and medical records per SRI policies and protocols.
• Perform prescreening and patient preparation for patients and deliver accurate information to technologist.
• Communicate with front desk staff any changes that may alter patient schedule flow.
• Provide optimal customer service and patient care, while utilizing AIDET service principles in all encounters.
• Float to other departments as assigned.
• Attend and actively participate in all department, team and/or committee meetings.
• Comply with all company, department and location specific policies, procedures and mandatory learning requirements.
• Perform other duties as assigned by Supervisor or designee.

Qualifications

Required Education, Training & Experience:

• High school diploma or equivalent required.
• Current American Heart Association (AHA) Healthcare Provider BLS required.
• Minimum one (1) year experience in a Radiology Department or health care setting preferred.

Required Knowledge, Skills & Abilities:

• Knowledge of medical terminology preferred.
• Knowledge of imaging procedures, safety, body mechanics, patient positioning, HIPAA, anatomy and physiology preferred.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Computer literate, including ability to work with and learn new software.
• Proficient in Microsoft Office and Radiology Information System applications.
• Strict confidentiality and professionalism required.
• Ability to establish and maintain effective relationships with physicians, co-workers, patients and their families.
• Ability to maintain patience and tact when interacting with hostile and emotionally upset patients, family members, visitors, etc.
• Ability to coordinate work schedule with requirements of position (may include overtime).

Physical Demands and Work Environment:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to perform physical activity, including but not limited to: repetitive motions, feeling, grasping, fingering (pinching, typing, handling, etc.), lifting, pulling, pushing, walking, standing, reaching, crouching and stooping.
• Medium work. Must be able to lift up to 50 lbs. from floor to waist; lift up to 20 lbs. over the head; and carry up to 40 lbs. a reasonable distance.
• Occasionally required to help lift and/or move patients.
• Physical ability to perform all aspects of diagnostic testing, including CPR on all patients.
• Cognitive skill required to administer safe patient care.
• Read/write/speak and understand English.
• Auditory and visual ability to assess and provide diagnostic care.
• Most work is accomplished indoors and in air conditioned or well-ventilated facilities.