Technical Account Manager, Product Delivery (PAR Retail)

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description:

We are looking for a Technical Account Manager, Product Delivery (aka Product Delivery Lead, PAR Retail) to join our growing PAR Retail team. In this role, you will act as the Scrum Product Owner on a team building out and maintaining a digital platform including mobile applications. You’ll be responsible for drafting requirements and managing the backlog as you represent the roadmap set forth by our clients and internal team.

You’ll work closely with engineering, UX/design, QA, DevOps, product managers, clients and internal stakeholders, as you manage the definition, design, and delivery of new product features while also assisting in maintaining the existing production applications. You’ll work across technical and non-technical teams as a bridge between business outcomes and technology.

Position Location:

Philadelphia, PA or Remote USA.

Reports To:

Sr. Director, Solutions

What We’re Looking For:

• 4+ years of project/account management or product owner experience, especially with iOS/Android mobile apps

• Experience managing and working with clients

• Experience with agile (Scrum/Kanban) development methodologies

• Excellent presentation and interpersonal communication skills

• Strong negotiation, organizational, and facilitation skills

• Detail-oriented self-starter who can stay on track and pursue solutions without supervision

• Ability to work under pressure, meet deadlines, and handle multiple projects simultaneously

• Passion for digital products and mobile technologies

Unleash your potential: What you will be doing and owning:

• Work hand-in-hand with PAR clients, designers, and engineering to define product technical requirements and build delivery plans, including resourcing breakdowns, release burndowns, and more

• Be accountable for project results, schedule, and deliverables

• Represent the product roadmap while acting as the Scrum Product Owner in PAR’s agile design and engineering process, including roadmap and backlog management, sprint planning, standups, sprint demos, retrospectives, and more

• Manage product documentation and requirements using Confluence and Jira to ensure docs and tickets have clear acceptance criteria, are up to date, and aligned to the outcomes under your management

• Be accountable for preparing your team for status presentations, review meetings, and UAT sessions

• Prepare effective written correspondence and present information to client and internal stakeholders

• Provide consistent and comprehensive status updates and reports on project status

Interview Process:

• Interview #1: Video Screen with Talent Acquisition Team

• Interview #2: Video interview with the Hiring Manager (via MS Teams)

• Interview #3: Video interview assessment with the Team (via MS Teams)

• Interview #4: Video interview with Customer Success leadership (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.