Technical Service Engineer / Technician

Job Description

Technical Support & Customer Service

• Provide technical recommendations and solutions based on customer needs.
• Conduct product demonstrations, testing, and customer training on proper application of Sika products.
• Support customers and technicians in resolving technical issues at site.
• Ensure timely and professional technical service to maintain customer satisfaction.

Customer Relationship & Market Support

• Maintain regular contact with key customers and support business development activities.
• Monitor market trends, competitor products, and customer feedback.
• Report significant field issues, new opportunities, and competitive information to the line manager.

Team Support & Knowledge Sharing

• Coordinate and support technicians during testing, trials, and project activities.
• Provide technical guidance and ensure effective knowledge transfer to Technical and Sales teams.
• Support cross-functional collaboration to ensure smooth project execution.

Reporting & Operational Responsibilities

• Maintain accurate reports, technical records, and activity documentation.
• Be accountable for assigned projects, activities, and proper use of company equipment.
• Maintain confidentiality of company information and documentation.

Compliance, Safety & Other Duties

• Comply with company regulations, legal requirements, and EHS standards.
• Follow workplace safety and occupational hygiene requirements during all site activities.
• Perform other duties assigned by the line manager.

Qualifications

• Education: Bachelor’s degree in Civil Engineering or Building Materials; high school diploma
• Experience: Experience in the field of technical or QA/QC in Civil construction or similar field; graduates with good skills and can-do attitude are welcome to apply.
• Technical Knowledge: Good knowledge of concrete and cement technology, familiar with construction materials testing skills.
• Skills: Good organization skills and communication skills. Is hard-working, reliable, can work under pressure.
• English: Preferred candidates with fair English communication skills.
• Mobility: Willingness to travel frequently.

Additional Information

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Company Description

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 102 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. In 2025, Sika’s 33,700 employees generated annual sales of CHF 11.20 billion.